Collections Supervisor

The Collections Supervisor leads a team of 1215 collection agents driving performance improvement accountability and achievement of portfolio goals. This role requires advanced collections knowledge strong negotiation skills and a talent for coaching team members while collaborating across departments to deliver results and support the financial well-being of customers.

In the Role

• Review metrics call quality and provide feedback for continuous improvement and goal attainment.
• Facilitate training direction and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators and performance targets in a goal-driven environment.
• Address collections servicing requirements across accounts and recommend strategies for capacity planning.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Qualifications

• HS Diploma / GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach develop and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Preferred

• 57 years of supervisory experience in a collections environment.

Location
Tempe AZ // On-site

Who We Are
OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers and has been committed to improving financial well-being since 1912. Our personal loans credit cards and related products help customers achieve their financial goals. We value collaboration innovation and a customer-first mindset supported by flexible work arrangements career development opportunities and an inclusive culture.

Our comprehensive benefits package includes:

• Health and well-being options including medical prescription dental vision hearing accident hospital indemnity and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement and continuing education
• Paid time off (15 days vacation per year prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (including 4 floating holidays prorated based on start date)
• Paid volunteer time (3 days per year prorated based on start date)
• Additional benefits available

OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.