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Collections Specialist

OneMain Financial

Job Location:

Tempe, AZ - USA

Monthly Salary: Not provided by the employer

Posted: 10 August 2026 (28 days ago)

Application Deadline: 7 November 2026

Vacancies: 1 Vacancy

Job Summary

At OneMain Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans improving the customers financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels including web chat text and phone communications.

In the Role:

Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations help determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets balancing demands of multiple tasks and activities throughout the day
Negotiate with customers to resolve account matters following all applicable laws policies and proceduresincluding compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually using available technology to connect with other internal teams

Requirements

High School Diploma or GED
Proficiency in utilizing multiple tools/systems simultaneously
Skilled at achieving and exceeding goals

Preferred

Experience working in customer service collections or call center environments
Bilingual: Spanish

Work Schedule:

Hours of Operation

Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM

The schedule is for 40 hours per week within the hours of operation which includes at least one Saturday per month one late Friday and some extended hours at the end of each month.

Training Schedule:

The first two weeks in the role will be spent in an instructor lead classroom training environment followed by two weeks of hands-on training with experienced Team Members to ensure success.

Location: Onsite - Tempe AZ

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912 weve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators our team thrives on transformative digital thinking customer-first energy and flexible work arrangements that grow lives careers and our company. At every level were committed to an inclusive culture career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. Theres never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best we provide opportunities and benefits that make their health and careers a priority. Thats why weve packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical prescription dental vision hearing accident hospital indemnity and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays prorated based on start date)
Paid volunteer time (3 days per year prorated based on start date)

Key Word Tags

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OneMain Holdings Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age ancestry citizenship status color creed culture disability ethnicity gender gender identity or expression genetic information or history marital status military status national origin nationality pregnancy race religion sex sexual orientation socioeconomic status transgender or on any other basis protected by law.