Collections Specialist

Engineered Cooling Services (ECS) the Southeasts leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary advancement opportunities excellent benefit packages and multi-level training opportunities.

Position Description

The Collections Specialist will be responsible for managing accounts receivable contacting customers with overdue balances securing payments and providing updates to the accounting management team. The ideal candidate has excellent communication skills a polite but firm approach and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact.

Core Responsibilities:

Manage Accounts

o Monitor aging reports to identify past-due accounts and prioritize outreach.

Customer Outreach

o Contact customers daily via phone email and letters to request payment on overdue balances.

Negotiate Settlements

o Work with customers to establish realistic repayment schedules or payment plans.

Resolve Disputes

o Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.

Maintain Records

o Document all collection activities payment agreements and status updates accurately in our billing system.

Reporting

o Prepare and maintain collection status reports.

Workplace Values

The team member will be expected to operate in line with our core values which are:

Community

Excellence

Fairness

Growth

Loyalty

Benefits

The following is a brief overview of the companys benefits program:

Major health and dental insurance

Life insurance

Long term disability

401K with company match

Paid sick vacation and holidays (8)

Professional training and industry certification

Referral incentives

Continuing education reimbursement

The following qualifications along with individuals previous work experience will be considered by the company when evaluating applicants:

18 years of age or older

High school diploma or equivalent

Associates or bachelors degree in finance or business a plus

Proficient in Microsoft Office. Experience with Power BI a plus.

Excellent communication skills. Strong speaking and active listening skills to handle sensitive calls professionally and clearly.

Detail-oriented mindset to track multiple accounts and meet deadlines