Collections Manager

Harris County Tax Assessor-Collectors Office is seeking a Collections Manager to join our team!

The Hotel and Property Tax Collections Section is responsible for collecting approximately $100 million in hotel occupancy taxes annually on behalf of Harris County. The division ensures that all hotel operators are properly registered and remit the full amount of taxes addition the team manages the collection of property taxes ensuring that all payments are processed accurately efficiently and in full compliance with applicable laws and regulations.

The Collections Manager oversees all operations of the Collections Section to ensure timely and accurate processing of property and hotel occupancy tax payments. This role coordinates delinquent hotel occupancy collections with the County Attorneys Office and manages the reconciliation of large taxpayer electronic payment files in collaboration with the Accounting Division. Additionally the Collections Manager oversees property tax collections handled by third-party depository and merchant services vendors ensuring compliance accuracy and efficiency in all collection processes.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collectors Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government handling various financial and administrative tasks including:

Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.

Motor Vehicle Services:Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.

Voter Registration: Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.

Additional Revenue Collection: Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.

Duties and Responsibilities

• Provides oversight and direction to the Collections staff in accordance with organizational policies and procedures. Supervises trains and evaluates collections staff; assigns responsibilities provides guidance and fosters a professional and collaborative work environment. Ensures all collection activities comply with applicable laws county policies and financial controls.

• Ensures that deposits made via remote lockbox scanner are processed accurately and timely by the bank.

• Prepares hotel occupancy tax collections report and submits to the Accounting Division for disbursement of collected funds to the County.

• Verifies that files submitted by Commercial Portfolio clients balance with corresponding payments received.

• Communicates with the County Attorneys Office and Linebarger law firm to correct property tax account payments.

• Receives reviews and prepares hotel occupancy tax refund requests submitted by individuals corporations and the State Bar of Texas.

• Responds to taxpayer inquiries resolves complex account issues and maintains positive relationships with property owners hotel operators and other stakeholders.

• Performs other duties as assigned.

Education:

• Bachelors Degree in Accounting Finance Business Administration Public Administration or a related field from an accredited college or university

  • Relevant experience may substitute for the required education.

Experience:

• Minimum of four (4) years of progressively responsible experience in tax collection revenue administration or financial operations.

• Minimum of two (2) years in a supervisory/leadership role overseeing staff or departmental functions.

Knowledge Skills and Abilities:

• Knowledge of property tax laws hotel occupancy tax regulations and electronic payment systems is highly desirable

• Strong interpersonal skills and a proven ability to work collaboratively across departments and with external partners.

• Strong knowledge of property and hotel occupancy tax collection laws procedures and reporting requirements.

• Ability to interpret and apply complex statutes ordinances and financial regulations.

• Proficiency in Microsoft Office Suite financial systems spreadsheets and database management software.

• Excellent analytical problem-solving and organizational skills.

• Strong leadership and team management abilities.

• Effective written and verbal communication skills for internal and external stakeholders.

• High attention to detail and accuracy in data and financial reconciliation.

• Ability to maintain confidentiality and exercise sound judgment in sensitive matters

• Experience in a government or public sector environment.(preferred)

Working Hours:

• Monday-Friday

• Subject to overtime and weekends

• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation and site visits to various Tax Offices Harris County and community facilities both outdoors and indoors.

• Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions required.

Physical Demands:

• This role is a standard office role that requires remaining stationary for long periods of time and communicating effectively in person by phone and electronically.

• At times boxes or equipment must be transported weighing up to 30 lbs.

• It may at times involve long periods of standing walking bending reaching stretching climbing lifting or similar activities (e.g. filing delivering sorting).

• Regular application of basic skills (calculator keyboard hand tools eye/hand coordination).

Work Location:

• 1001 Preston Houston TX 77004