Collections Clerk

Job Title: Collections Clerk

Location: West Babylon NY 43835

Duration: 5 Months

Important Note (Location & Candidate Preference)

This role is based in Long Island (West Babylon NY). Candidates commuting from areas such as Brooklyn or Queens may face commutes exceeding 2 hours.
Local candidates are strongly preferred.

Additional Hiring Criteria

• Industry Requirement: Candidates must have collections experience within Industrial or Manufacturing environments only.
• Work History: Candidates must demonstrate consistent employment history. Profiles with frequent job changes or employment gaps will not be considered.
• Employment Nature: This is not a temp-to-hire opportunity at present though extension may be possible.

Position Summary

The Collections Clerk is responsible for managing a portfolio of accounts to ensure timely collection of outstanding receivables. This role operates in a fast-paced goal-oriented environment requiring strong communication problem-solving skills and the ability to collaborate cross-functionally.

The position involves active customer engagement dispute resolution and support with payment processing while maintaining high standards of customer service.

Key Responsibilities

• Monitor accounts daily and identify outstanding receivables
• Initiate collection efforts through calls emails and correspondence
• Encourage timely client payments and reduce delinquency
• Investigate and resolve customer discrepancies billing issues and short payments
• Collaborate with Sales and senior management to accelerate collections when needed
• Assist with cash application processes including research on customer payments and remittances
• Process credit card and e-check payments including refunds
• Maintain accurate documentation of all collection activities
• Communicate proactively with internal departments regarding account status
• Prepare and present reports on collection activities aging and progress
• Perform other duties as assigned

Required Qualifications

• 3 5 years of high-volume collections experience (Industrial/Manufacturing industry required)
• Proven experience as a Collection Specialist or similar role
• Strong knowledge of collection processes and techniques
• Excellent verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelors degree (a plus)

Technical Skills / Tools

• Proficiency in Microsoft Office (Word Excel)
• Experience with office equipment (phone copier fax calculator)
• Familiarity with ERP/collections systems such as:
  • CMS / RMS
  • InfoPro
  • Soft-Pak (preferred)

Key Competencies

• Customer-focused with strong negotiation skills
• Detail-oriented and organized
• Ability to work independently and collaboratively
• Strong follow-up and accountability