Collection Agency Network Coordinator

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Job Title

About the Role

As a Collection Agency Network Coordinator you will support the management and oversight of Fiservs third-party collection agency network. You will serve as a key liaison between internal business partners and external collection agencies helping ensure account placements collection activities reporting and partner performance are managed accurately and effectively.

In this role you will help maintain strong agency relationships monitor service-level expectations support compliance requirements and identify opportunities to improve recovery processes and overall network performance.

What You Will Do

• Coordinate the onboarding referral placement and ongoing management of accounts assigned to approved collection agencies.
• Manage relationships and day-to-day communication with third-party collection agency partners.
• Serve as a point of contact for agency and internal business inquiries account discrepancies and operational issues.
• Monitor agency performance collection results service-level agreements (SLAs) and other established performance expectations.
• Prepare and maintain reporting related to collection performance account placements past-due trends recoveries and potential bad-debt risks.
• Maintain accurate records of collection activity payment history account status and agency communications.
• Review and reconcile information between internal collection systems and third-party agency records to maintain data integrity.
• Ensure collection agency activities comply with applicable legal regulatory contractual and company requirements.
• Escalate compliance performance operational or account concerns as appropriate.
• Partner with internal stakeholders to support recovery strategies and agency-network initiatives.
• Identify workflow inefficiencies and recommend process improvements that strengthen recovery results compliance reporting and operational efficiency.
• Support expansion and ongoing development of the collection agency network as business needs evolve.

What Is a Must Have

• High school diploma or equivalent.
• Experience in collections accounts receivable customer service vendor coordination recovery operations or a related environment.
• Working knowledge of accounts receivable and collection processes.
• Strong proficiency with Microsoft Office including Excel.
• Experience maintaining accurate records reporting and account documentation.
• Ability to analyze information identify discrepancies and resolve issues in a timely manner.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Ability to develop and maintain professional relationships with internal stakeholders and external partners.

What Would Be Nice to Have

• Associates or Bachelors degree in Business Finance Legal Studies or a related field.
• Experience working directly with third-party collection agencies or multi-agency networks.
• Experience with vendor or agency performance management including SLAs scorecards or performance reporting.
• Knowledge of collection laws regulations compliance requirements and credit-reporting practices.
• Experience with ERP systems collection platforms agency-management systems or reporting tools.
• Experience with Dun & Bradstreet Experian or similar credit and business-information platforms.
• Advanced Excel and data-analysis skills.
• Experience with financial services banking payment processing or recovery operations.
• Experience supporting audits compliance monitoring account reconciliation or process-improvement initiatives

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont Virginia Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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