Cloud Engineer I OSC 3rd Shift

The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center a 7 x 24 x 365 organization which means the position requires shift work.

RESPONSIBILITIES other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s) functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and escalate tickets according to QTS policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including hardware and software upgrades; software and application patching
• Support VMware ESXi and similar technologies on various hardware platforms

BASIC QUALIFICATIONS

• Bachelors degree in a related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Experience with Linux and/or Windows OS virtualization and hyperconverged technologies (such as VMware) and Active Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systems and proficient with monitoring patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent understanding of various protocols/services such as SMTP SNMP SSL SSH and DNS
• Competent understanding of basic networking technologies concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Two or more years of Systems Administration/Engineering experience with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python Ansible PowerShell and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV MCSA/MCSE RHSE/RHSA etc.)

KNOWLEDGE SKILLS AND ABILITIES

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients vendors and colleagues
• Orderly documentation time management and planning skills
• Excellent written and oral communication problem solving and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.