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Clinical Support Specialist – Front OfficeMedical Assistant
Job Location:
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary
Jacksonville Sinus & Nasal Institute is seeking a dependable organized and patient-focused Clinical Support Specialist to serve in a true hybrid role supporting both front-office operations and Medical Assistant duties.
This position is ideal for someone who enjoys variety works well in a fast-paced medical environment and is comfortable transitioning between administrative and clinical responsibilities throughout the workday.
Responsibilities will shift based on patient volume provider schedules staffing and operational needs. The successful candidate must be willing to step into the area where support is needed most and understand that this position is not limited to either the front or back office.
Key Responsibilities
Front Office Support
- Greet check in and check out patients professionally and efficiently.
- Verify patient demographics insurance identification referrals and required documentation.
- Schedule and reschedule appointments testing procedures and follow-up visits.
- Answer incoming calls and appropriately route patient messages and inquiries.
- Collect copays coinsurance deductibles and outstanding patient balances.
- Assist patients with electronic registration forms and questionnaires.
- Monitor provider schedules and assist with maintaining efficient patient flow.
- Scan upload fax and route medical records and other patient documentation.
- Maintain accurate information in Athena Epic and other practice systems.
- Follow established payment reconciliation HIPAA and organizational procedures.
Medical Assistant / Clinical Support
- Room patients and complete appropriate clinical intake.
- Obtain and document vital signs medications allergies pharmacy information and reason for visit.
- Prepare patients and examination rooms for provider visits.
- Clean stock and turn over examination rooms.
- Prepare supplies and equipment for office visits and procedures.
- Assist providers and clinical staff with patient flow and basic clinical procedures within training and permitted scope.
- Assist with allergy testing workflow when appropriately trained and assigned.
- Clean disinfect and process ENT scopes and related equipment following required training and competency validation.
- Maintain clinical supplies and notify leadership when items need to be reordered.
- Promptly communicate patient concerns abnormal findings or changes in condition to the appropriate licensed clinical team member or provider.
- Follow infection-control and safety protocols.
Qualifications
- High school diploma or equivalent required.
- Previous medical office physician practice or outpatient healthcare experience strongly preferred.
- Medical Assistant training certification or previous hands-on clinical experience strongly preferred.
- Front-office healthcare experience preferred.
- Athena and/or Epic experience strongly preferred.
- Strong computer data-entry telephone and interpersonal communication skills.
- Ability to maintain accuracy while managing multiple priorities.
- Comfortable transitioning between front-office and clinical responsibilities.
- Willingness to cross-train and assist coworkers as practice needs change.
- Dependable attendance and punctuality are essential.
Experience in ENT/Otolaryngology Rhinology Allergy surgical specialties insurance verification patient collections scheduling or medical instrument processing is a plus.
What Were Looking For
We are looking for someone who does not view the practice as separate front and back offices. The right candidate is comfortable checking in a patient resolving a registration or scheduling issue transitioning into the clinical area to room patients or assist with turnover and returning to front-office responsibilities when needed.
The ideal candidate is dependable flexible accountable team-oriented and patient-focused communicates effectively takes ownership of responsibilities and is willing to step in when another area of the practice needs support.
If you enjoy variety teamwork patient interaction and being cross-trained across a specialty medical practice we encourage you to apply.
Required Experience:
IC
About Company
North Florida’s largest and most trusted name in surgical care. Whether you’re a physician looking for resources and support or a patient looking for exceptional surgical care, North Florida Surgeons connects you with a trusted network and the tools you need to focus on what matters m ... View more
