Clinical Supervisor

Title: Clinical Supervisor LCSW

Reports to: Sr. Director of Programs

Status: Full-time

Work Schedule: MondayFriday with one remote day per week. Schedule flexibility and designated on-call coverage are required to meet program needs

Salary: $90000 annually

Who We Are

Hour Children is a nonprofit supporting incarcerated and formerly incarcerated women and their children as they rebuild their lives strengthen family relationships and work toward stability and independence. Through interconnected prison- and community-based programs we provide housing family support mental health services workforce development and childrens programming.

We believe in second chances the strengths of the families we serve and each persons right to dignity and respect. Our work calls for compassion collaboration and accountability and we value colleagues who bring those commitments to their everyday practice.

About the Role

The Clinical Supervisor oversees the day-to-day delivery of mental health case management and resident support services within assigned community-based programs. The role provides clinical and task supervision to social workers case management staff and the House Manager ensuring services are client-centered trauma-informed coordinated and responsive to participant needs.

Reporting to the Senior Director Programs the Clinical Supervisor supports staff development guides complex case planning and crisis response monitors documentation and service quality and ensures timely follow-through on participant needs and program requirements.

Who You Are

• You build trust while maintaining clear expectations and professional boundaries
• You provide thoughtful clinical guidance and help staff translate that guidance into practical next steps
• You balance empathy with accountability and address performance concerns directly and respectfully
• You remain calm during crises assess risk and recognize when additional intervention or leadership support is needed
• You approach complex cases with curiosity sound judgment and respect for participant choice
• You stay organized and follow through on documentation deadlines and outstanding concerns
• You collaborate across disciplines and help resolve differences that affect participant care
• You respect different backgrounds and experiences and apply culturally responsive gender-responsive practices
• You use feedback supervision and program data to strengthen your own practice and the teams work

What Youll Do

Clinical Supervision & Staff Leadership

• Provide regular individual and group supervision to assigned social workers case management staff and the House Manager appropriate to their roles and responsibilities
• Guide staff in assessment service and treatment planning counseling care coordination professional boundaries and ethical decision-making
• Establish clear staff expectations and monitor performance workload and follow-through
• Coordinate staffing and coverage to maintain continuity of case management counseling and resident support services
• Support staff onboarding and identify training and professional development needs
• Conduct performance evaluations for direct reports and address performance concerns in coordination with the Senior Director Programs and HR
• Maintain supervision records and communicate staffing concerns accomplishments and development needs to the Senior Director Programs
• Coordinate supervision and learning opportunities for assigned interns ensuring appropriate qualified supervision

Assessment Case Planning & Service Coordination

• Coordinate intake screening assessment goal setting and service planning with community-based and correctional facility staff
• Facilitate clinical case conferences and multidisciplinary intake meetings
• Review participant progress with staff and ensure service plans are updated as needs and circumstances change
• Help staff troubleshoot complex cases involving mental health substance use housing instability benefits access family needs and reentry barriers
• Coordinate with internal programs and community providers to support continuity of care particularly for participants with acute or complex needs
• Support consistent participant engagement and address barriers to accessing and remaining connected to services
• Guide case management staff in housing support referrals and follow-up that promote housing stability and independent living
• Work with the House Manager to address resident support needs facilitate mediation and house meetings when needed and coordinate case management or clinical follow-up

Clinical Practice & Crisis Response

• Provide clinical consultation on treatment approaches participant engagement risk assessment and complex care decisions
• Guide staff in delivering evidence-informed trauma-informed and gender-responsive individual and group services
• Support development and delivery of groups addressing recovery parenting relationships emotional regulation and other identified participant needs
• Assess and respond to escalated participant crises providing direct intervention within the scope of the role
• Ensure staff follow established crisis response incident reporting and safety procedures
• Coordinate referrals to emergency psychiatric substance use and other specialized services as appropriate
• Provide designated on-call support in accordance with agency procedures and the established coverage schedule
• Escalate significant clinical ethical safety and operational concerns to the Senior Director Programs

Documentation & Reporting

• Review clinical and case management records for accuracy completeness timeliness and consistency with agency and applicable program requirements
• Monitor assessments treatment and service plans progress notes court reports referrals and other required documentation
• Ensure assigned staff document services and participant interactions appropriately in AWARDS and other required systems
• Identify documentation deficiencies provide corrective guidance and track follow-up
• Compile and review assigned program data and prepare reports for the Senior Director Programs
• Coordinate with the Manager Impact and Assessment to address data quality concerns and support accurate reporting
• Maintain confidentiality and ensure appropriate handling and sharing of participant information

Quality Improvement & Collaboration

• Monitor service delivery and identify recurring barriers gaps in care and opportunities to improve participant outcomes
• Recommend improvements to clinical and case management workflows policies and procedures
• Assist with implementing approved changes and ensuring staff understand updated expectations
• Support monitoring visits record reviews and corrective actions within assigned programs
• Maintain relationships with community providers and participate in relevant internal and external meetings
• Keep the Senior Director Programs informed of service quality participant trends staffing needs and unresolved concerns
• Perform other related duties as assigned by the Senior Director Programs

Required Experience:

Manager