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Clinical Services Representative


Job Location:

Cape May Court House, NJ - USA

Hourly Salary: USD 23 - 23
Posted: 21 August 2026 (30+ days ago)
Application Deadline: 29 December 2026
Vacancies: 1 Vacancy

Job Summary

About Us

Cooper Norcross Health formerly Cooper University Health Care is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden New Jersey Cooper Norcross Health has revenues of more than $3 billion and an A credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14000 team members including more than 2200 nurses more than 1200 employed physicians representing 95 specialties and subspecialties and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals its 663-bed flagship Cooper Norcross University Hospital in Camden its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House Childrens Hospital at Cooper Norcross Health in Camden and The Recovery Village Cherry Hill at Cooper a substance abuse rehabilitation and inpatient treatment facility in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Reports Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers seven urgent care centers a wound care center and more than 130 physician physical therapy and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health a not-for-profit health system was named one of Americas Best Large Employers for 2026 by Forbes ranking among the top 200 in the nation. Visit to learn more.

Short Description
Responsible for communication between all customers via telephone. Customers include employees members physicians referral sources and providers. The communication includes benefit coverage medical services appeals and grievances provider access and availability claims investigation. The position utilizes computer terminal to manage and obtain essential information. Research inquiries and demonstrates a strong ability to resolve issues according to the Plan document and policies and procedures. Refers unsolved inquiries and corrections to the appropriate analyst for resolution. Achieves maximum time effectiveness and customer service by answering all incoming phone calls within 3 rings. Provides clerical and telephone support for Case Management program. Maintains provider file compliance according to directive. Performs duties as assigned by Supervisor within the scope of knowledge and skill
Experience Required
  • Previous computer experience preferred
  • Good communication and customer services skills.
  • Experience with LOS client support services Epic Sunquest LIS and COPIA System user activity.
  • Pleasant and professional attitude including well developed interpersonal skills.
  • Ability to make progress on multiple assignments under time constraints.
Education Requirements
  • High school graduate or GED.
Salary Min ($)
USD $23.00
Salary Max ($)
USD $37.00

Required Experience:

Unclear Seniority


About Company

Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical students, residents, fellows, nurses, and allied health professionals.

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