Client Technology Analyst II, Technology Experience & Community

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Client Technology Analyst II where you will provide end-to-end technology support to our client communities in a primarily macOS environment. You will serve as a trusted technology partner assess business needs advocate for client technology needs and help implement solutions that support Boston University operations. As part of the Client Technology Services team you will work collaboratively with faculty staff researchers colleagues and external vendors across a dynamic technology-driven environment. You Will: Provide day-to-day macOS support and end-to-end technology support for client communities. Operate maintain troubleshoot and support client and desktop systems mobile devices and client-server and web-based solutions. Build trusted relationships with clients colleagues and team members and serve as a point person for technology needs. Identify adaptive challenges for supported departments and work with leadership to develop opportunities for solutions. Advocate for client technology needs and explain how technology can support Boston Universitys operational model. Participate in service platform and project teams as a subject matter expert technical lead client lead and/or project lead or manager. Collaborate with faculty staff and researchers to improve business processes through information technology solutions. Ensure appropriate security measures are in place and support audits needed to maintain HIPAA-compliant status. Follow procedures and maintain accurate records of incidents and requests while providing support in the field.

You Will Have:

• Bachelors degree in a related discipline or comparable work experience.
• 23 years of experience in a related technology environment.
• Experience using and diagnosing supported Windows and macOS operating systems including troubleshooting software hardware and network issues.
• Experience installing configuring and upgrading Windows and Mac applications specialized applications peripherals and mobile devices.
• Knowledge of TCP/IP LAN and wireless networking principles and application protocols including HTTP HTTPS SMTP and FTP. Understanding of restricted-use data and information security requirements.
• Strong writing organizational interpersonal communication and customer service skills.
• Ability to learn and support new technology quickly work independently and in cross-functional teams and make decisions in rapidly changing situations.
• Ability to lift equipment weighing up to 50 pounds and a valid drivers license.

Bonus Qualifications:

**If you do not meet these you are still encouraged to apply; we value employees with a willingness to learn.

• CompTIA A certification. Experience with VMware Exchange Active Directory Group Policy and server administration including performance monitoring and file permissions.
• Experience with WordPress and website content management and development.
• Experience with enterprise tools for remote assistance asset management imaging and deployment patching backup and restore virus protection and centrally managed encryption.

Boston University offers an excellent benefits package including:

• Time Off: In addition to PTO and leave policy BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Learn more about BU wellness resources and employee perks.

Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning through lunch and learn sessions an extensive library of online courses events arranged by the Fun Advisory Board (FAB) and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Equal Opportunity and Accommodations If you require a reasonable accommodation in order to complete the employment application process please contact the Equal Opportunity Office at . We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We at IS&T appreciate each individuals knowledge experiences and insights which enhance who we are and as our DEIA knowledge and practice grows we will ensure that our Mission Vision & Practices remain equitable and welcoming to all.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.