Client Systems AdminHelpdesk Support
Job Location:
Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training.
Responsibilities
- ProvideTier I/II system administration and help desk supportfor classified and mission systems including troubleshooting hardware software account access and connectivity issues.
- Install configure maintain and updateservers workstations operating systems and mission applicationsin accordance with Government security and operational requirements.
- Respond to user requests throughphone email portal and walk-in support ensuring timely resolution accurate ticket tracking and strong customer service.
- Monitor system health performance backups and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
- Maintain and updatetechnical documentation SOPs system inventories audit logs and configuration recordsto support continuity compliance and operational readiness.
- Support cybersecurity and compliance activities by applying patches assisting with vulnerability remediation following RMF/JSIG/ATO procedures and escalating security incidents as required.
Qualifications
- Bachelors degree and 5-7 years of related experience
- TS/SCI clearance
- Security/A/Net certification
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93900.00/Yr. - USD $156800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits paid leave retirement plans insurance programs and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
