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Client Support Technician
Job Location:
Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 August 2026 (10 hours ago)
Posted:
Application Deadline:
27 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary
The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests troubleshooting account provisioning software and hardware support basic networking Microsoft 365 applications printers mobile devices and ticket management.
Key Responsibilities
- Provide Tier 1 technical support through phone email and live chat.
- Troubleshoot Windows/Linux workstations in classified and unclassified environments.
- Install and image Windows operating systems.
- Support Microsoft Office Microsoft 365 SharePoint and cloud applications.
- Troubleshoot printers and multifunction devices.
- Support iOS and approved wireless devices.
- Manage user accounts permissions and provisioning.
- Install and troubleshoot approved software.
- Create update and close help desk tickets with detailed documentation.
- Follow help desk escalation procedures and knowledge-base processes.
- Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
- Communicate technical information effectively to non-technical users.
Required Qualifications
- DoD Secret or DoE L clearance.
- DoD 8570 IAT Level II certification such as Security CE.
- HDI-CSR certification within 60 days of hire.
- Experience in customer/technical support.
- Strong written and verbal communication skills.
