Client Success Partner

Remote Full-Time Eastern Time (ET) Hours

Apply here: the Role
As a Client Success Partner youll serve as a trusted point of contact for clients helping them get the most value from their partnership with us.
This is a strategic hands-on role not a traditional customer support position. Youll need to understand what the client is trying to accomplish recognize potential challenges early and work with our internal teams to turn client needs into effective solutions.
The ideal candidate has experience in technology SaaS AI startups digital services or another environment where clients expect speed flexibility and proactive thinking.
What Youll Do

• Develop a strong understanding of each clients goals priorities and working style.
• Serve as a trusted advisor throughout the client relationship.
• Anticipate client needs instead of waiting for issues to arise.
• Translate client feedback into actionable recommendations for internal teams.
• Monitor the overall health of client relationships and identify areas requiring attention.
• Coordinate internally to resolve challenges and keep commitments on track.
• Lead client conversations around priorities changes and opportunities.
• Identify opportunities to improve how clients work with our team.
• Gather and communicate client insights that can inform company decisions.
• Help create scalable approaches for managing recurring client needs.
• Maintain accurate records of important client information decisions and follow-ups.
• Partner with leadership on sensitive client situations and strategic priorities.

What Were Looking For

• 3 years in customer success client success account management consulting partnerships or a similar client-facing role.
• Experience supporting clients in a tech SaaS AI startup or digital environment is highly preferred.
• Strong business judgment and the ability to understand the why behind a clients request.
• Comfortable using technology and learning unfamiliar platforms quickly.
• Excellent communication skills particularly in written business communication.
• Able to confidently manage conversations with different levels of stakeholders.
• Strong analytical and problem-solving skills.
• Highly organized with excellent follow-through.
• Comfortable working independently in a remote environment.
• Able to balance client needs with business priorities.

The Right Person
You dont see yourself as someone who simply responds to clients. You see yourself as someone who helps clients succeed.
You naturally ask questions connect the dots identify risks and look for ways to make the relationship stronger. Youre comfortable saying Heres what I recommend rather than simply asking What would you like us to do

Apply here: