Client Success Manager, Pharma

Location: Remote

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximitys AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300 health systems. Doximitys mission is to help clinicians be more productive so they can provide better care for their patients.

At Doximity we value curiosity ownership inclusion and a commitment to making a meaningful impact. If youre excited about solving complex problems that improve healthcare wed love to hear from you.

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

Youll need to embrace a fast-paced tech savvy healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented self-motivated can-do personality is essential.

• Cultivating managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop iterate and launch client content. Monitor measure and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

Were excited to meet candidates who have many of the following qualifications:

• 5 years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Client-facing experience required
• Excellent written and verbal communication
• Success working independently and being personally accountable for assigned client accounts
• Highly organized able to coordinate large amounts of information across multiple projects
• Enthusiasm to help physicians and improve the US healthcare system

The anticipated total compensation for this role is $90667 - $137520 depending on factors such as experience skills location and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Quarterly bonus or incentive compensation (where applicable)

Specific compensation details will be discussed during the interview process.

In addition to competitive compensation Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:

• Medical dental and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

At Doximity youll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams and were committed to creating an environment where people can do their best work.

• Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
• Work with exceptional teammates. Collaborate with thoughtful talented colleagues who value curiosity humility and continuous learning.
• Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
• Grow your career. Take on meaningful challenges develop new skills and shape your career through mentorship and professional development.
• Bring your authentic self. Were committed to fostering an inclusive culture where diverse perspectives are welcomed respected and celebrated.

Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling general communication interview coordination note-taking or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly transparently and in accordance with applicable laws.

Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race color religion creed sex gender identity or expression sexual orientation national origin ancestry age disability veteran status genetic information marital status or any other characteristic protected by applicable federal state or local law.

If you require a reasonable accommodation during the application or interview process please let us know so we can support your participation.