Client Success Manager II

Apply today to join Coreforce where your Client Success expertise makes a real impact.

Join Our Team as a Client Success Manager II (CSM II)

Company: Coreforce
Location: Atlanta
Job Type: Full-time
Compensation: Compensation will be competitive and aligned with experience.

Company Overview:
Coreforce partners with law enforcement fire EMS and public-sector agencies to deliver mission-critical technology that enhances safety accountability and operational effectiveness. Our solutions support agencies across the country in high-visibility high-impact environments where performance and reliability matter. We are seeking a Client Success Manager II (CSM II) to manage a portfolio of complex public-safety accounts that require a balance of structured client engagement strategic account management and proactive risk and growth planning.

Client Success Manager II (CSM II) Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities. The CSMII serves as a trusted partner forCoreforcesmid- complexity client portfolio bridging scaled Client Success execution with more strategic account ownership.

This role owns the post-implementation client lifecycle forTier2 Tier3 &select Tier 4 public safety agencies driving adoption retention expansionexecutive alignmentand long-term value while proactivelymonitoringaccount health and coordinating cross-functional support.

The CSM II combines strong operational discipline with consultative client engagement and is expected to build relationships with both day-to-day stakeholders and agency leadership.

Why Youll Love Working Here:

• Flexible hybrid schedule.
• Free chef-inspired lunch Monday Thursday.
• 15 PTO days floating holiday.
• Competitive benefits: medical dental vision 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing mission-driven company.
• Collaborative purpose-driven culture.

Responsibilities:

Manage Complex Client Accounts

• Serve as the primary Client Success contact and account owner for primarily Tier3 Tier2 &select Tier 4 public-safety agencies
• Build trusted relationships with operational leaders administrators and executive stakeholders
• Maintaina consistent engagement cadence based on account needs complexity and health of the account.
• Act as the point of accountability and Voice of Customeracross Client Success Product Support Sales and Leadership

Drive Adoption & Client Value

• Conduct recurring business reviews and strategic account conversations
• Monitor adoption engagement and account health to identify trends risks and opportunities
• Translate product capabilities into client outcomes and reinforce long-term value realization

Own Retention & Expansion Planning

• Develop renewal strategy and planning well in advance of contract milestones
• Support renewal forecasting and maintain accurate visibility into account status and risk
• Identifyexpansion and cross-sell opportunities through client priorities and relationship development
• Coordinate with Sales and other internal partners to advance qualified growth opportunities

Manage Risk & Escalation

• Proactively identify customer risk indicators and develop coordinated mitigation plans
• Lead cross-functional resolution of client issues and escalate to executive leadership when appropriate
• Maintain clear and consistent communication with clients during complex support product or operational challenges

Operational Coordination

• Coordinate with internal teams including Sales Support Product Engineering and Marketing
• Process and support quotes sales orders and other account-related workflows as needed
• Maintain accurate customer records renewal data account plans and engagement documentation within CRM systems

Qualifications:

• 5 years in Client Success Account Management customer-facing SaaS roles
• Experience supporting public-sector GovTech public-safety or regulated organizations preferred
• Demonstratedtrack recordof high retention rates managing complex accounts and building relationships across multiple stakeholder levels
• Strongunderstanding of adoption renewals customer risk and expansion strategy
• Experience using account health and engagement data to prioritize client action
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle account data and engagement tracking
• Strong written verbal and presentation skills including comfort engaging senior client stakeholders
• Ability to coordinate and lead through cross-functional challenges with strong organizational discipline
• Ability to travelapproximately 2530%

Coreforce is an equal opportunity employer committed to diversity and inclusion.