Client Success Manager (CSM)

Job Description:

• Being Responsible for and owning ALL aspects (both project and run) of CES delivery on the account including contract renewal client satisfaction profitability resourcing oversight of billable roles assigned to the account and service level agreements thereby ensuring consistent high-quality execution across all engagements and meeting margin expectations.
• Collaborating effectively with other offerings to deliver a consistent full-stack experience for the account when needed ensuring coordinated communication and clear ownership across all product deliverables from delivery through maintenance.
• Carrying responsibility for on-account growth focusing on driving opportunities under $5M including pipeline development proactive solutioning change control and accurate forecasting of revenue and contract margin.
• Serving as the central lead for all account activities outside of sales and Client Partner (CP) responsibilities driving alignment and execution across internal and client-facing teams and providing strategic oversight and progress reporting to the CSM Leader.
• Drive effective client partnership by aligning on resourcing strategyensuring clients assign capable knowledgeable resources that complement DXC teams and intervening strategically to resolve resourcing gaps or constraints.
• Drive financial governance by ensuring disciplined cash collection proactively addressing AR challenges and serving as the key decision-maker for issue resolution
• Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations maintain accurate internal systems manage change controls and drive post-project learning and improvement.
• Collaborate effectively with peer CSMsparticularly within multi-layered or large account environmentsto ensure consistent client engagement coordinated delivery and seamless sharing of insights and account intelligence.
• Serving as the voice of the client within CES advocating for their needs and expectations aligning delivery teams to client priorities and desired outcomes acting as the central point of escalation for client issues.
• Driving operational excellence on the account implementing governance structures tracking key performance indicators (KPIs) and identifying areas for continuous improvement.
• Collaborating closely with cross-functional teams (e.g. delivery sales marketing and product) to align on client objectives escalate risks and surface new opportunities for value creation.
• Deep understanding of CES and DXC offerings to ensure DXC solutions are driven to the needs of the client.

Primary KPIs

• TCV (<5Mn) Revenue Contract Margin Operational and Delivery Excellence
• Scope SLAs audits risks service governance/timely reviews with customer etc.
• Productivity: On-time great quality within budget LPI right shoring proactive rotation of talent automation lean adherence to DXC standard tools architecture etc.
• Operational Excellence: Workforce planning Billability utilization compliance risk governance etc.
• Pipeline: Own & win less than $5 million opportunities
• Client Satisfaction (References CSAT & NPS)

Qualifications

• Proven experience in client relationship management demonstrating the ability to build maintain and leverage trusted partnerships to grow accounts.
• Strong background in delivery excellence and full lifecycle project leadership with a track record of on-time high-quality execution within budget.
• Ability to demonstrate value realization and business impact showcasing a clear understanding of ROI for clients turning their requirements into reality while understanding market trends and clients competitors activities to offer the best solutions.
• Experience in account growth and expansion including successful renewals and up/cross-sells.
• Demonstrates exceptional capability in internal orchestration and cross-functional collaboration aligning diverse teams to deliver shared objectives while effectively managing risk leading account escalations and driving internal change initiatives.
• Demonstrates resilience and a customer-first mindset with the ability to adapt under pressure and prioritize client needs.
• Demonstrates a commitment to continuously strengthening digital acumen maintaining awareness of emerging AI and technology adoption trends and applying this knowledge to clearly articulate DXCs offerings and boundaries.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive flexible and competitive benefits program which includes but is not limited to health dental and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan paid holidays paid time off.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability pregnancy veteran status genetic information citizenship status or any other basis prohibited by law. View postings below.

We participate in addition to the posters already identified DXC provides access to prospective employees for theFederal Minimum Wage Poster Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below select your state to view all applicable federal state and locality postings. Postings are available in English and in Spanish where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability a disabled veteran or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.