Client Success Advisor Risk & Audit

Position Overview

Diligent is looking for an experiencedGRCAdvisorto join the team and work on Key accounts todrive adoption and retention andidentifyareas for expansion within our platform. This position willleverageour GTM and value driversestablishedthrough combining people process and you are anything like the talentedGRCAdvisorsat Diligent then this feeling you have might be the desire to serve others- but you are blinded by the limits placed on you in your current role. TheClient SuccessAdvisorrole is key to DiligentsCustomer Success retentionstrategy.

Key Responsibilities

• Provide guidance and best practices on configuring customizing and optimizing the functionality of the GRC platform and modules to align with clients business processes and objectives.
• Conduct in-depth assessments of clients GRC requirements objectives and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps governance risk and compliance requirements to be implemented within Diligents platform.
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
• Partner closely with internal Product Customer Success Support and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends regulatory developments and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

• Minimum of 5-7 years of experience in a client-facing role within the legal audit risk or compliance industry.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value. Understanding of GRC domain regulations industry standards as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem-solving abilities with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail-oriented with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
• Willingness to travel to client sites.
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About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{At Diligent we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis and eligibility should not be assumed for all opportunities.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}