Client SpecialistOnsite

About the role:

Working autonomously and regularly exercising independent judgment and discretion with limited supervision the Client Specialist/On Site is responsible for ensuring client business objectives and schedules are met through proactive planning and thorough project management thus ensuring an exceptional client experience. This position is an individual contributor who serves as the primary point of contact for a major significantly high-revenue assigned client and provides day-to-day client relationship management including autonomously negotiating and committing to client deliverables evaluating technical project requirements and data integrity leveraging database queries collaborating closely with IT and technical teams and independently investigating and resolving client concerns on behalf of the Company.

Key Responsibilities:

This is a full-time on-site position located at our client site in Little Rock AR.

• Master assigned client business processes and organization to serve as the primary day-to-day relationship manager and face of the company for high-revenue client accounts.

• Manage and coordinate individual print and fulfillment projects communicating clear client objectives schedules and requirements directly across internal departments.

• Evaluate technical project requirements data integrity and job management workflows while leveraging database queries and collaborating closely with IT Creative Operations and Sales teams.

• Own the issue resolution process by independently investigating escalating addressing and resolving client complaints concerns and internal workflow issues.

• Evaluate account responsibilities negotiate client-specific Service Level Agreement deviations and determine necessary commitments such as expedited shipping or production overtime to meet critical delivery requirements.

Qualifications :

Qualifications:

• Bachelors degree in business marketing or a similar field or equivalent combination of education and work experience.

• At least 3 to 5 years of related business experience and/or training in client service.

• Proven ability to work autonomously with limited supervision exercising independent judgment discretion and diplomacy with challenging clients.

• Technical proficiency in querying databases using SQL or similar tools along with a general knowledge and understanding of coding languages.

• Excellent oral written and interpersonal communication skills with proficiency in software programs including Excel PowerPoint Word Outlook Access ERP and retail/client-specific proprietary software.

Additional Information :

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations.

Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud we require video and/or in-person interviews. As part of this verification we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Pre-employment Screening Notice:

As part of our commitment to maintaining a safe and productive work environment Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening. These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with

Remote Work :

No

Employment Type :

Full-time