Client Specialist

Client Specialists are the first line of contact at all Barrys studios. As such they are well-versed in all aspects of our business complying with company policies procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections bookings and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors helping convey memorable experiences for our clients. Their passion for Barrys is conveyed in every client interaction. We are looking for passionate hard-working reliable team-oriented and forward-thinking problem-solvers with outgoing interpersonal skills a love for health an excitement for our brand and the desire to be a part of building a stronger Barrys community. This position encompasses the following responsibilities each of which is carried out in equal measure: Front Desk Facilities & Fuel Bar.

What Youll Do

Front Desk Responsibilities:

• Client Experience: Understanding of hospitalityprinciples & processes and ability to execute as part of the Barrys Client Experience
• • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador ensuring clients are warmly welcomed assisted accordingly and have a memorable experience commensurate with the Barrys brand
• Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff and maintain them over time
• • Assist clients building individual connections and providing direction with any questions or concerns
• Communicating with Supervisors peers: the candidate must provide information to supervisors and co-workers by telephone in written form e-mail text or in person in a timely and efficient manner
• Deliver first class client experience at all times
• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning restocking and upkeep as needed
• Guide clients with regards to the latest studio promotions membership discounts and/or special events
• Maintain product knowledge for all studio retail operations
• • Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule having the ability to work weekends holidays morning or night shifts and adhere to work schedule and meeting minimum availability requirements

Fuel Bar Responsibilities:

• Deliver quality protein smoothies and customer service in the Fuel Bar
• • Handle pre-orders and orders on the spot custom to each clients needs
• Assist clients with questions and product selection
• Complete clients orders in a timely manner utilizing a POS transaction
• Maintain fuel bar department areas clean and sanitized
• Follow departmental procedures for safety proper food handling and sanitation according to local state and federal health code regulations
• Properly rotate merchandise in refrigerated coolers and department tables paying special attention to spoiling goods according to company policy
• Prepare various fuel bar goods following company recipes

Facility Maintenance:

• Prepare studio spaces before after and in-between classes by cleaning exercise equipment sweeping mopping and/or vacuuming floors and wiping mirrors
• Support in cleaning and maintaining of locker rooms to brand standard as directed
• Regular deep cleaning organization and service of common areas including the lobby space FuelBar Red Room/Lift/Ride spaces retail shelves locker rooms hallways and storage areas
• Conduct small studio repairs when appropriate
• Laundry services including collecting washing and folding towels
• Adhere to daily and weekly cleaning and maintenance checklists

Customer Service:

• Ensure all existing and new clients are provided with the highest level of hospitality
• Maintain client database and utilize information to increase client contact

• Attend social functions within the community to generate new business invite current and prospective clients to in-studio events and reach out through curated clienteling tools

Qualifications

• Strong hospitality skills and alignment with Barrys Mission Vision and Values.
• Ability to work either a full-time or part-time schedule
• • Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings afternoons evenings inclusive of one weekend day (Saturday/Sunday) during studio operating hours aligned with business needs.
  • Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings afternoons evenings inclusive of one weekend day (Saturday/Sunday) during studio operating hours aligned with business needs.
• Friendly outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient courteous listener able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
• Have an eye for detail and care for the studios appearance and cleanliness
• Work as a cohesive team with all Barrys staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply

Required Experience:

IC