Client Solutions & Support Coordinator- Full Time (Remote)

Client Solutions & Support Coordinator Full Time Remote

CDP a Boston-based public benefit corporation uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing data analytics fundraising and technology services. Theseservices help PMOs raise more net income grow their donor files faster lower their fundraising costs and free up development talent allowing stations to better focus on local engagement. Since its inception CDP has delivered more than $1 billion in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public media.

Just as CDP is committed to supporting public media organizations around the country we are equally committed to supporting each of our team in their own professional development.

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Position Overview

Client Solutions & Support Coordinators help to ensure exceptional client experiences throughout the support ticket lifecycle. Individuals in this role are responsible for reviewing client requests accurately determining issues across a variety of platforms including RevolutionCRM escalating when needed and providing effective recommendations and solutions to facilitate prompt and thorough resolution. Coordinators work collaboratively with clients and internal teams promoting client success and ensuring the highest standards of service.

Key Responsibilities:

Qualifications

• Excellent customer service and support skills
• Ability to communicate clearly and professionally with clients and internal partners even under pressure or in quickly evolving situations
• Flexible and adaptable to changing priorities and projects
• Ability to independently and collaboratively tackle general issues identify effective solutions and provide feedback on business requirements
• Strong technical troubleshooting skills with the ability to explain and resolve issues for clients
• Highly developed interpersonal skills; friendly upbeat attitude and professional demeanor
• Excellent verbal and written communication skills to effectively translate technical concepts to non-technical audiences
• Proven success in dynamic fast-paced environments managing multiple tasks and collaborating with cross-functional teams

Educational Requirements

Bachelors Degree or equivalent work experience preferred. Recent grads are encouraged to apply.

Commitment to Inclusion

We strongly encourage individuals from historically marginalized and underrepresented groups to apply even if you dont meet every qualification. We value diverse perspectives lived experiences and commitment to public CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes as listed below:

DEI mindset: You embrace and demonstrate a diversity and inclusion mindset and role model these behaviors for the organization.

A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.

A Critical Thinker: You regularly look for ways to find efficiencies innovate and make improvements where you can.

Process Oriented: Youre able to understand work in create and improve processes.

A Collaborator: Youre a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.

Someone Who Seeks to Learn: You are eager to listen study and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.

Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race color ethnicity ancestry national origin nationality immigration status citizenship religion or religious creed (or belief where acceptable) sex/gender sexual orientation gender identity and gender expression pregnancy marital status age citizenship marital status handicap or disability genetic information or characteristics (or those of a family member) Veteran or military status political belief or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability you may contact us at.