Client Services Support

Senior Helpers of Sarasota/Bradenton

Senior Helpers is a national leader in in-home senior care and our Sarasota/Bradenton office is looking for a Client Services Support team member to add to our growing team.

This is a great fit for someone whos organized detail-oriented comfortable building relationships with referral sources checking in with clients and families and staying connected with caregivers all while keeping the details running smoothly behind the scenes.

• Maintain and audit client files to ensure accuracy and ongoing compliance with state licensing requirements
• Respond promptly to client family and prospect inquiries and log new leads in WellSky
• Build and maintain relationships with referral sources including satisfaction follow-ups and coordinating appointment-related scheduling
• Communicate regularly with caregivers on care plan updates report requirements and client introductions
• Support scheduling coordination retrieving appointment information and logging in Wellsky communicating client needs with new caregivers
• Maintain accurate client records in WellSky including bill rates
• Uphold company customer service standards across all client and family interactions
• As needed support higher-level client services functions such as assessments (including LifeProfile) care plan development and on-site caregiver training or introductions
• Participate in the after hours on-call rotation
• Other duties as assigned

• Strong organizational skills and attention to detail especially with documentation and file accuracy
• Comfortable on a laptop and tech-savvy; proficient with Microsoft 365 (Outlook Word Excel)
• WellSky experience preferred but not required training provided
• Friendly approachable and professional equally comfortable on the phone in the office or visiting a clients home
• Ability to handle sensitive information with discretion
• Reliable transportation
• Prior experience in a healthcare or home care setting is a plus but not required
• Willing and able to participate in the after hours on-call rotation

• Salary range: $45000$50000/year (based on experience)
• Schedule: MondayFriday 9:00 AM5:00 PM (salaried position)
• 2 weeks (10 days) of PTO in your first year with increases based on tenure
• Paid holidays
• Negotiable health insurance stipend in lieu of employer-sponsored plan
• Supportive close-knit office environment
• Room to grow strong performers have a path to advance within the client services team