Client Services Specialist

TransAction Associates Inc

TransAction Associates is seeking a Client Services Specialist to play a key role in supporting anddelivering transportation and mobility programs and initiatives for employers municipalitiesnonprofit transportation management associations property owners and developers and otherclients. The person in this role will work closely with the consulting team and will serve as aprimary point of contact for assigned addition they will oversee project
implementation track and evaluate analyze program performance develop engagement andcommunication strategies and provide recommendations that help clients improve mobilityaccessibility and sustainability outcomes. This role requires strong project management clientrelationship communications and problem-solving skills as well as the ability to manage multiplepriorities independently in a fast-paced consulting environment.

This is an excellent opportunity for a highly organized proactive professional who enjoys varietyvalues continuous learning and thrives in a collaborative this role you will helpdevelop and manage programs that encourage alternatives to driving alone expand access totransportation options reduce traffic congestion and support clients in achieving theirsustainability and workforce mobility goals.

Success in this role requires strong communication responsive client service and the ability towork closely with the consulting team to ensure they are organized and prepared to deliverhigh-quality work.

Client Services Specialist
Organization: TransAction Associates
Employment Type: Full-Time
Work Schedule: Primarily standard business hours with occasional evenings and weekends requiredfor public engagement community events and meetings.
Location: Hybrid; in-person work typically averages 23 days per week with additional on-sitemeetings or events as needed

Key Responsibilities
This role is ideal for someone who is highly organized enjoys coordinating details cancommunicate effectively and values seeing their work translate into real-world programs thatbenefit commuters employers and communities. The best candidate for this position isadaptable able to manage multiple priorities and comfortable balancing competing deadlinesin a fast-paced environment.

Program & Project Support
Provide administrative and operational support to the consulting team across multipleprojects.
Manage transportation programs for employers municipalities property owners andlocal transportation partnerships that help people get to work and around theircommunities more easily while reducing traffic and expanding transportation choices.
Responsibilities include project planning and implementation coordinating communityoutreach and engagement activities developing effective communications materialsand creating and designing promotional campaigns to promote and raise awareness of transportation options such as public transit carpooling shuttle services biking andwalking.
Build and maintain relationships with clients community partners and programparticipants providing responsive support and helping ensure successful programdelivery.
Track project timelines deliverables and program activities to help ensure successfulproject execution.

Communications Marketing & Outreach
Draft and distribute newsletters announcements and targeted communications.
Support website updates social media content and email campaigns.
Assist with the creation of promotional materials such as digital graphics flyerspresentations and web content.

Events & Engagement
Plan and support outreach events workshops and promotional activities.
Coordinate logistics for in-person and virtual events including scheduling materialscommunications registration and follow-up.
Represent client programs at community events meetings and other in-personactivities.
Develop creative ideas that improve program visibility and encourage engagement andparticipation.

Shuttle Program Support
Assist the consulting team in supporting shuttle services planned and managed byTransAction Associates and operated in coordination with TransActions CorporateShuttle Division and other contracted transportation providers.
Provide customer support related to shuttle programs including responding to riderinquiries assisting with service communications and planning and executing shuttleappreciation events.
Coordinate with internal and external teams to assist with roll out and promoting newshuttle services.

Business Development & Growth Support
Support proposal development grant applications and new project pursuits.
Assist with research drafting and coordination related to new business opportunities.

Qualifications
Required
Bachelors degree in communications marketing planning business public policy or arelated field or an equivalent combination of education training and professionalexperience.
3-5 years of experience in program coordination project support marketing
communications customer service transportation planning consulting or a relatedrole.
Strong organizational skills and attention to detail with experience managing multiplepriorities and projects simultaneously.
Excellent written and verbal communication skills including clear and effective synthesisof information.
Strong customer-service and relationship-building skills experienced in working productively with clients partners and stakeholders.
Works independently while collaborating effectively as part of a consulting team.
Demonstrated initiative and problem-solving skills including identifying needs andrecommending practical solutions.
Strong research and learning skills with quick comprehension of new topics and apractical client-focused application of knowledge.
Strategic and creative thinker with an interest in improving programs communicationsand internal processes.
Thrives in a fast-paced environment manages competing priorities and adapts tochanging client needs project deadlines and organizational priorities.

Preferred Experience
Transportation demand management transportation planning sustainability economicdevelopment. environmental science or related fields.
Graphic design software and tools (Canva Adobe Illustrator) website platforms surveytools or basic GIS/mapping tools.
Supporting public transit commuter transportation or shuttle programs.
Working in a consulting environment including familiarity with time tracking projectbudgets and billable client work.

Additional Requirements
Able to lift and transport event materials or equipment weighing up to approximately 25lbs. with or without reasonable accommodation.
Travel locally to meetings client sites and events.
Ability to spend time outdoors at events for extended periods when needed.

Compensation & Benefits
In this role you will work with a collaborative consulting team while benefiting from theresources of a larger transportation organization. You will gain exposure to transportationplanning commuter programs client service outreach marketing and operations with roomto grow as your skills and interests develop.

Salary Range $60000 - $70000

Compensation is based on experience and qualifications. TransAction Associates offers acompetitive compensation package and a flexible hybrid work environment with opportunitiesfor professional growth as the firm continues to expand.

TransAction Associates is an equal opportunity employer and values diversity equity andinclusion. All qualified applicants will be considered for employment without regard to racecolor religion gender sexual orientation gender identity national origin age disability orveteran status

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time