Client Services Specialist, 3PL

Are you organized curious and someone who enjoys solving problems while delivering outstanding customer service

As a Client Services Specialist 3PLyoull play a key role in ensuring the success of our third-party logistics (3PL) clients. Working alongside an experienced Account Management team youll help coordinate day-to-day operations support client requests and collaborate with multiple departments to ensure orders move efficiently from warehouse to customer.

This role offers hands-on exposure to transportation warehousing fulfillment inventory management and supply chain technology making it an excellent opportunity for someone looking to build a long-term career in logistics operations supply chain customer success or account management.

You dont need to know everything on your first day. Well provide the training and support you bring curiosity professionalism and desire to learn.

Why Youll Love This Role

• Build a career in one of the fastest-growing areas of supply chain and logistics.
• Work alongside experienced Account Managers who will mentor and support your professional growth.
• Gain exposure to enterprise clients modern warehouse operations and industry-leading logistics technology.
• Collaborate daily with Operations Transportation Inventory Finance and Technology.
• Develop valuable skills in problem-solving communication data analysis and process improvement.
• Be part of a collaborative team where your ideas are welcomed and continuous improvement is encouraged.
• Make a meaningful impact by helping global beauty brands deliver an exceptional customer experience.

What Youll Do

• Serve as the day-to-day operational point of contact for assigned client accounts building trusted relationships through responsive and professional communication.
• Provide timely updates regarding orders inventory shipping fulfillment and operational activities.
• Coordinate daily logistics activities across transportation warehousing fulfillment and inventory management to ensure service commitments are met.
• Track orders investigate delays or discrepancies and proactively communicate solutions before issues impact the customer.
• Partner with Operations Inventory Transportation Finance Technology and Account Management teams to ensure seamless execution of client requests.
• Research and resolve client inquiries from initial investigation through resolution ensuring a positive customer experience.
• Identify recurring operational issues perform root-cause analysis and support corrective actions and continuous improvement initiatives.
• Review operational reports KPIs and service metrics to help monitor performance and identify trends.
• Communicate operational risks inventory concerns shipping delays or service exceptions to internal teams and clients as appropriate.
• Maintain accurate client records and documentation across company systems.
• Learn and become proficient with company technologies including CRM WMS SaaS platforms and other logistics software.
• Continuously looking for opportunities to improve communication efficiency service quality and internal processes.

What Were Looking For

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and follow-through.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional customer-focused mindset with strong problem-solving skills.
• Comfortable collaborating with clients and cross-functional teams.
• Basic proficiency with Microsoft Office Outlook Excel and other business applications.
• Willingness to learn logistics warehousing transportation fulfillment and supply chain operations.
• Experience in customer service logistics transportation warehousing fulfillment order management retail administrative support or account coordination.
• Experience working with CRM ERP WMS SaaS or ticketing platforms.
• Bilingual in English and Spanish is a plus.

Dont meet every qualification We encourage you to apply anyway. If youre motivated to learn enjoy solving problems and are passionate about delivering exceptional customer service wed love to hear from you.

What Success Looks Like

In your first few months youll be able to:

• Build trusted relationships with your assigned clients.
• Confidently manage daily client communications and operational requests.
• Navigate our systems and processes efficiently.
• Collaborate effectively with cross-functional teams.
• Identify opportunities to improve processes and enhance the client experience.
• Become a reliable resource for both our clients and internal teams.

What we offer:

• Phenomenal discounts on products within the beauty industry and beyond
• Medical Dental and Vision along with supplemental benefits available after 60 days
• 401K available after 1 year of service with up to a 4% match
• 12 days PTO and Paid Holidays pro-rated for your first year based on your start date
• Salary is commensurate upon experience $21.00 - $25.00 per hour

Equal Employment Opportunity Statement

The PCA Group of Companies is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race color creed religion or belief national or ethnic origin citizenship status marital or domestic partnership status sexual orientation sex gender identity or expression age disability military or veteran status or any other characteristic protected by federal state or local law. We recognize and value the benefits of a diverse workforce.