Client Services Manager

• Supervise coach and develop Client Services staff while leading hiring onboarding training performance management and employee development.
• Oversee quality assurance compliance and adherence to local state and federal regulations agency policies and funding requirements.
• Collaborate with leadership to maintain program quality operational effectiveness fiscal accountability and continuous improvement.
• Resolve escalated client concerns and ensure high levels of customer service advocacy and stakeholder satisfaction.
• Coordinate services with community partners and external agencies to support client needs and program outcomes.
• Lead monitoring audit and compliance activities including documentation reviews corrective action plans and quality assessments.
• Prepare analyze and present operational compliance performance and monitoring reports to leadership and stakeholders.
• Monitor program performance identify process improvements and implement best practices to enhance efficiency and service delivery.
• Support child care referral processes and ensure effective service coordination for eligible families.
• Investigate and report suspected fraud abuse neglect or misuse of funds in accordance with agency policies and regulatory requirements.
• Maintain accurate documentation and records while effectively managing multiple priorities in a deadline-driven environment.
• Foster collaborative relationships with staff clients community partners and stakeholders to achieve organizational goals.

Qualifications :

• Related Bachelors Degree from an accredited college or university or equivalent experience 
• Experience organizing planning and developing program operations at a supervisory level
• Demonstrated customer service skills Excellent leadership interpersonal and human resource management skills

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time