Client Service Representative

Winter Environmental is an award-winning environmental services company specializing in abatement decommissioning decontamination demolition remediation and environmental cleanup solutions. Since 1987 the company has successfully completed more than 6000 environmental projects across a wide range of regulated industries while maintaining a strong commitment to safety quality innovation and exceptional client service. Winter Environmental is recognized for building lasting client relationships through professionalism communication and dependable project execution.

Winter Environmental is seeking a professional and customer-focused Client Service Representative to join our remote team. This position serves as an important point of contact between our company and our clients providing exceptional customer support while assisting with administrative coordination and client communications.

The ideal candidate is organized detail-oriented and committed to delivering outstanding customer experiences. You will work closely with internal departments to ensure client inquiries are handled efficiently while supporting day-to-day administrative operations in a remote environment.

• Respond professionally to customer inquiries via phone email and other communication channels.
• Provide accurate information regarding company services projects and general inquiries.
• Maintain accurate customer records and documentation.
• Coordinate appointments meetings and customer follow-ups.
• Assist clients with service requests and ensure timely resolution.
• Communicate effectively with internal departments to support client needs.
• Prepare and maintain reports correspondence and administrative records.
• Perform data entry and maintain organized electronic files.
• Maintain confidentiality of company and client information.
• Deliver exceptional customer service while representing Winter Environmental professionally.
• Perform additional administrative duties as assigned.

• High school diploma or equivalent required.
• Previous customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office (Word Excel Outlook).
• Ability to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Professional demeanor with excellent interpersonal skills.
• Reliable computer internet connection and dedicated remote workspace.

• Competitive hourly pay: $35.00 $40.00 per hour
• 401(k) with company matching
• Dental insurance
• Flexible work schedule
• Work remotely from home
• Health insurance (medical dental and vision)
• Paid Time Off (PTO)
• Vision insurance
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment

• Remote Position
• Monday through Friday
• Flexible hours based on business needs and employee availability
  

Winter Environmental is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome qualified applicants from diverse backgrounds. Employment decisions are made without regard to race color religion sex national origin age disability veteran status or any other status protected under applicable law.