Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity we aim to exceed each pet owners expectations.
Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA the Client Service Representative sets the tone for the practice as we build and maintain each customers trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions including: greeting visitors answering telephones and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees including processing payments.
Recommending selecting and obtaining products and services including prescriptions.
Answering questions regarding products and services including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention housebreaking and flea & tick control).
Managing medical records charts reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Benefits
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance 401(k) retirement plan pet care discounts paid vacation holidays and sick days health and well-being programs that provide resources and training. Compensation is negotiable based on education experience and other relevant credentials. The hourly pay range for this position is $19 to $24/hr. This position may also be eligible for other variable pay programs.

Please send resumeand cover letter to:

Eve Gustafson

Hospital Manager

If you are a current associate you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package including medical dental vision and paid vacation/sick days 401(k) generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example emergencies change in personnel workload or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at .