Client Service Coordinator

Most companies claim to have the best people. We say to them Keep dreaming. Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon Microsoft Nordstrom Starbucks and the sports world bringing energy bold ideas and a willingness to dive into the unfamiliar. Its our people that make BDA the top global Merchandise Agency to work for.

The Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination organization and communication skills to manage product sourcing quoting order processing and delivery tracking while meeting the unique needs of international clients.

CSCs operate behind the scenes but have visibility into client needs brand strategy and service expectations. They collaborate closely with vendors internal teams and account managers to drive profitability maintain high service levels and deliver best-in-class branded merchandise solutions across BDAs global operations.

This role is ideal for detail-oriented and highly creative professionals with experience in sales support purchasing merchandising or account coordination who thrive in a fast-paced international business environment. Additionally BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.

LOCATION:

• Candidates are required to live within a commutable distanceof one of the following BDA offices: Dunwoody GA or Indianapolis IN
• The role offers a flexible onsite schedule of 4 days per week in office with one day from home.

EXPERIENCE REQUIREMENTS

• 2 years of experience in sales coordination account management or purchasing preferably in BPO e-commerce retail or merchandising industries.
• Experience in customer service vendor negotiation or procurement is a plus.
• Ability to communicate effectively with clients vendors and internal teams across different time zones and regions.
• Strong analytical and organizational skills with high attention to detail.
• Proficiency with industry tools including Microsoft Suite (Excel PowerPoint Outlook Teams) Salesforce Oracle EBS Smartsheet Canva and other relevant tools is highly preferred.
• Proficient in creating reports and presentations.
• Project management skills ability to handle multiple orders deadlines and priorities efficiently.
• Knowledge of branded merchandise promotional products or supply chain management is an advantage.
• Bachelors degree in business Marketing or a related field preferred but not required.

DUTIES & RESPONSIBILITIES

Account & Client Support

• Collaborate with global Account Managers to source price and present merchandise options to clients across different regions.
• Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
• Prepare and manage sales proposals quotations and cost analysis reports.
  
  

Order Management & Coordination

• Process and track global orders from initial request to final delivery ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing timelines and product quality.
• Monitor and follow up on shipments proactively addressing potential delays and logistical challenges.

Reporting & Data Management

• Maintain order status reports sales records and inventory tracking for multiple markets.
• Use Excel (Pivot Tables VLOOKUP etc.) to analyze order trends profitability and operational efficiency.
• Provide regular updates to Account Managers and leadership on order progress challenges and client feedback.

Collaboration & Problem-Solving

• Work with cross-functional teams including sales production creative services finance and warehouse operations to ensure seamless execution.
• Identify potential risks and proactively troubleshoot order fulfillment vendor management and client satisfaction issues.
• Adapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.

We are pleased to share the base salary range for this position is $50000 to $52000. If you are hired at BDA your compensation will be determined based on factors that may include geographic location skills education and addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any the spirit of pay transparency the range listed is the full base salary range for the role and hiring at the top of the range would not be typical in order to allow for future salary growth. The range listed is just one component of BDAs total compensation and rewards programs which includes: robust PTO; vacation a paid volunteer day holidays and summer Fridays Benefits; medical dental vision life and AD&D insurance 401k; tuition reimbursement mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

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