Client Experience Specialist

Client Experience Specialist Remote

Intertek a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies is actively seeking aClient Experience Specialistto join our People Assurance team. This is a fantastic opportunity to grow a versatile career in SaaS.

Interteks People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors manufacturers packagers and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative custom-branded asset protection communication programs tailor-made strategic solutions designed to leverage our clients company brand values and objectives to optimize the culture of their people. Intertek Wisetail provides a custom branded training and communication platform built to engage todays workforce with a complete learning management system giving customers the tools to grow their passionate is continually innovating and evolving to reduce risk for consumers brands and organizations in every sector and industry around the world.We go beyond Testing Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.Our Purpose: Bringing quality safety and sustainability to life.

What are we looking for

TheClient Experience Specialistis responsible for supporting the Account Management team as it scales across renewals support CRM migration work and day-to-day client communication. The Client Experience Specialist blends human and AI-assisted approaches to help drive renewals lays a key role in Wisetails ongoing CRM migration and serves as a responsive point of contact for routine client needs. This is a hands-on generalist position suited to someone early in an account management or client success career who wants broad exposure and a direct hand in shaping how the team operates and scales. This position may travel up to 15% of the time.

Shift/Schedule: 8:00 AM to 5:00 PM Local Time

Salary & Benefits Information

The base wage or salary range for this position is $60000 - $70000. Individual compensation packages are based on a variety of factors unique to each candidate including skill set experience qualifications and other job-related reasons.

In addition to competitive compensation packages when working with Intertek you can expect benefits including medical dental vision life disability 401(k) with company match generous vacation / sick time (PTO) tuition reimbursement and more.

What youll do:

• Manage contract renewals by tracking upcoming expiration dates preparing renewal documentation and identifying at-risk accounts and growth opportunities for the Account Management team.

• Support CRM migration efforts through data cleanup record migration QA testing and maintaining accurate client and pipeline data throughout the transition.

• Leverage AI tools to draft renewal summaries contract recaps follow-up communications and routine client responses ensuring all content is reviewed and personalized before delivery.

• Provide day-to-day client support by resolving inquiries directly when possible routing issues to appropriate internal teams and assisting with support queue management.

• Prepare client-facing materials including renewal proposals account summaries check-in agendas and other account management documentation.

• Use AI and productivity tools to summarize meetings client calls and internal updates while identifying opportunities to improve processes through automation and AI-driven efficiencies.

• Contribute to client retention renewal and satisfaction goals through proactive support attention to detail continuous learning and execution of other assigned responsibilities.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Bachelors degree (or equivalent combination of education and experience) with 2 to 4 years of experience in account management client success sales operations or a similar client-facing role preferably within a SaaS or technology environment.

• Experience using CRM platforms and AI productivity tools (e.g. ChatGPT Claude Copilot) to support communication organization and workflow efficiency with a willingness to continue developing these skills.

• Strong organizational time management and problem-solving abilities with the capacity to manage multiple priorities adapt to changing deadlines and work independently in a fast-paced remote environment.

• Excellent customer service communication and technical skills; ability to travel up to 15% as needed; and authorization to legally work in the United States for this remote position.
  

Preferred Requirements & Qualifications:

• Background in SaaS or technology-driven environments.
• Exposure to CRM migration projects or data cleanup work.
• Hands-on experience using AI tools to support client communication data organization or content drafting in a professional setting.
• Ability to work cross-functionally with a variety of teams.
  

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market with a proven high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Interteks network of phenomenal peopleare our greatest assets and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation or who need assistance applying please email or call 1- (option #5) to speak with a member of the HR Department.