Client Experience & Operations Associate

• Warmly greet retail walk-in customers handle incoming phone inquiries and assist clients with order intake.
  
  
• Identify customer needs answer product/service questions and provide accurate project timelines.
  
  
• Maintain a clean professional and welcoming showroom environment.
  
  

• Represent AlphaGraphics at local networking functions Chamber of Commerce meetings and community events.
  
  
• Conduct friendly non-targeted follow-up calls to recent clients to ensure satisfaction and invite repeat business.
  
  
• Build initial relationships with local business owners to help expand brand awareness in the community.
  
  

• Participate in hands-on training to learn digital print equipment large-format printing vinyl application and finishing processes.
  
  
• Assist production team members with job staging material handling and finishing tasks during peak periods.
  
  
• Gain comprehensive product knowledge to confidently advise clients on print signage and marketing solutions in the future.
  
  

• Utilize internal CRM and order management software to input job specs generate quotes and track order progress.
  
  
• Use computer software and basic AI productivity tools to streamline administrative tasks draft communications and improve daily workflow efficiency.
  
  
• Manage day-to-day administrative details independently once initial training is completed.
  
  

• Resourceful & Tech-Savvy: Comfortable navigating CRM software standard office technology and modern digital tools (including basic AI tools) to work efficiently.
  
  
• Independent Self-Starter: Able to prioritize tasks solve problems and keep busy during downtime without needing step-by-step micromanagement.
  
  
• Strong Communicator: Excellent verbal and written communication skills with a customer-first attitude.
  
  
• Growth Mindset: Excited to learn new technical skills understand manufacturing/print processes and grow into account management.
  
  
• Physical Capability: Ability to stand bend and occasionally lift/move equipment or material rolls weighing 4050 lbs.
  
  
• Background: Open to entry-level candidates recent business/communications graduates or individuals with retail hospitality or customer service experience. No prior printing experience requiredwe will teach you!
  
  

At AlphaGraphics we offer careers for everyone! Whether you are just starting out looking for that next great growth opportunity or seeking a change we have exciting roles to suit you.

We pride ourselves on our training programs in management sales operations print signs design and marketing. Join us with or without experience and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.