Client Experience Coordinator

Lets be honest: families dont remember the name of a scheduling system. They remember the person who made their week easier.

At Gracent Pediatric Therapy that person is the Family Child Advocate (FCA) the calm in the chaos the voice of reassurance the behind-the-scenes orchestrator ensuring every child gets the care they deserve and every clinician walks into a day that runs smoothly.

Here FCAs are trusted partners to families real-time problem solvers and key players in providing the exceptional experience NSPT is known for. When a parent is overwhelmed a child needs an urgent reschedule or a clinic is juggling 30 moving pieces at once youre the one who turns stress into solutions.

This is a full-time in-center position with a schedule of 7:00 AM 3:30 PM. Youll primarily work from our Naperville location with weekly travel to support our team in Woodridge. Compensation ranges from $21-25 per hour based on experience and qualifications.

Why This Role Matters

Every hour of therapy counts for a child learning to eat independently say their siblings name or build the confidence theyve never had before. You make those moments possible by keeping schedules full communication clear and families supported.

Across our centers our therapists Clinical Directors and families will tell you the same thing: I dont know what wed do without our FCA.

Who Thrives in This Role

• A natural helper who finds joy in making someones day smoother.
• A multitasker who can juggle 10 moving pieces without losing the warmth in their voice.
• A communicator who knows how to spin chaos into clarity.
• A schedules-and-systems thinker who loves finding the fastest path to a solution.
• A relationship-builder who wants families to feel seen supported and appreciated.

If this sounds like you we encourage you to apply!

What Youll Do

• Be the go-to support for families with schedule changes questions and updates.
• Turn cancellations into makeups and keep therapist schedules running smoothly.
• Make real-time adjustments when things shift (because they will!).
• Partner with Clinical Directors and therapists across disciplines.
• Keep the clinic humming: restock rooms organize supplies prepare new hire materials.
• Support outreach tours events and family-facing activities.
• Drive positive family experiences including thoughtful review requests.

Why Youll Love Working Here

Youre not just managing logistics youre shaping a familys entire experience of therapy. Youll join a supportive team build real relationships with families and play a vital part in helping kids access the care they need.

If youre looking for a role where every day is meaningful and every detail matters wed love to talk.