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Client Experience Coordinator

Waxing The City

Job Location:

Alpharetta, GA - USA

Weekly Salary: USD 18 - 22

Posted: 30 August 2026 (3 days ago)

Application Deadline: 27 November 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Employee discounts
Opportunity for advancement
Paid time off
Training & development

Client Experience Coordinator

Waxing the City Alpharetta & Cumming

Create the Experience. Build Relationships. Help Us Grow.

Waxing the City is looking for an outgoing energetic and highly personable Client Experience Coordinator to support our Alpharetta and Cumming studios.

This isnt just a front desk position.

Were looking for someone who loves people genuinely enjoys talking with clients and understands that every interaction is an opportunity to create an amazing experience.

Youll be one of the faces of our brandwelcoming clients building relationships supporting our Cerologists helping keep the studios running smoothly and finding creative ways to introduce more people in our community to Waxing the City.

The ideal person is someone who brings positive energy wherever they go. Youre friendly polished organized comfortable starting conversations and willing to jump in wherever youre needed.

This position supports both our Alpharetta and Cumming locations. Candidates must have reliable transportation and be able and willing to work at both studios.

What Youll Do

Create an Amazing Client Experience

Our clients are at the center of everything we do.

Warmly welcome clients and make them feel comfortable from the moment they walk through the door.
Build genuine relationships with our clients and get to know our regulars.
Help clients schedule appointments and find services that fit their needs.
Answer phones texts and client questions with warmth and professionalism.
Help educate clients about services memberships promotions enhancements and retail products.
Assist with rebooking and help clients maintain their waxing and skincare routines.
Help resolve everyday client concerns and know when to involve management.
Make sure clients leave feeling appreciated and excited to come back.

Be a Brand Ambassador

We want someone who genuinely enjoys representing Waxing the City.

Learn our services products promotions and brand so you can confidently talk about them with clients.
Help create a fun welcoming atmosphere in the studio.
Support studio events and promotions.
Represent Waxing the City professionally both inside the studio and in the community.
Look for opportunities to turn a first-time visitor into a loyal Waxing the City client.

Help Us Market & Grow

You dont need to be a professional marketerbut you should be creative social and excited about helping a local business grow.

Help create fun and engaging social media content.
Capture photos and videos of whats happening in the studios.
Help promote new services products team members and special offers.
Assist with local events partnerships and community outreach.
Help distribute marketing materials and connect with nearby businesses.
Bring us ideas! We love someone who sees an opportunity and says We should try this!

Support Our Studio Team

Great client experiences happen when the entire studio works together.

Support our Cerologists throughout the day.
Help maintain an organized clean beautiful and welcoming studio.
Assist with retail displays and inventory.
Help keep client areas stocked and presentation-ready.
Communicate important client information to the appropriate team members.
Be willing to jump in and help when the studio gets busy.

Who Were Looking For

Our ideal Client Experience Coordinator is:

Outgoing warm friendly and genuinely great with people
Someone with a sparkling personality and positive energy
Comfortable talking to new people and starting conversations
Passionate about providing exceptional customer service
Dependable organized and detail-oriented
Comfortable answering phones and communicating professionally with clients
Confident recommending products services and memberships
Creative and interested in social media and local marketing
A team player who notices what needs to be done and jumps in
Comfortable in a fast-paced environment
Excited about the beauty skincare wellness or self-care industry
Able and willing to work at both our Alpharetta and Cumming locations

Experience in salon spa beauty wellness hospitality retail fitness customer service or another client-focused environment is a plus.

Previous management experience is not required. Were much more interested in finding someone with the right personality work ethic energy and desire to grow.

This Could Be a Great Fit If

Youre the person who remembers someones name after meeting them once.

You notice when a client walks through the door and immediately make them feel welcome.

You love recommending a product or service because you genuinely think someone will love it.

You enjoy taking a quick video for Instagram meeting people at a community event helping a coworker when things get busy and finding little ways to make someones day better.

Most importantly you understand that great customer service isnt a taskits how you treat people.

Why Waxing the City

At Waxing the City what we do goes beyond hair removal. We help people feel comfortable confident and great about themselves.

Were looking for someone who wants to help us create that experience every single day.

If youre energetic people-focused creative dependable and looking for a role where you can build relationships have fun and make a real impact on a growing local business wed love to meet you.

Compensation: $18.00 - $22.00 per week

WAXING THE CITY CAREERS

At Waxing the City we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term successful beauty services career so finding the right talent and investing in their development is in our DNA. From proprietary hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and fact our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career and have a passion for the industry we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions determining compensation benefits and other terms of employment. Waxing The City Franchisor LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor LLC.

Required Experience:

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