Client Experience Consultant Middle Market Hybrid

Client Experience Consultant - MidAtlantic Market

Join Cigna Healthcare as a Client Experience Consultant where you will help clients maximize the value of their health benefits programs while strengthening long-term relationships and business this role you will partner closely with Account Executives and internal experts to deliver strategic guidance coordinate client solutions and ensure an exceptional client experience across the full spectrum of Cigna products and services.

Responsibilities

• Support Middle Market Account Executives in executing strategic client retention and growth initiatives that demonstrate Cigna Healthcares value proposition.
• Build and maintain trusted partnerships with Account Executives and key internal stakeholders to align on client priorities and service strategies.
• Develop a deep understanding of client goals challenges and business needs coordinating solutions that improve outcomes and satisfaction.
• Maintain knowledge of Cigna products and services across Medical Pharmacy Dental Behavioral Clinical Wellness and Incentive programs.
• Leverage subject matter experts and internal resources to address client needs and deliver coordinated solutions.
• Coordinate operational health and wellness and service-related activities that support client objectives and retention efforts.
• Monitor client issues drive resolution efforts and proactively identify opportunities to improve the client experience.
• Ensure client communications are clear timely consistent and aligned with Cignas strategy and value proposition.
• Influence cross-functional partners to deliver on client commitments and operational priorities.
• Support account planning activities and contribute to long-term client growth retention and satisfaction.

Required Qualifications

• Experience in the healthcare industry including product knowledge account management sales support or administrative operations.
• Strong oral written and presentation communication skills.
• Strong planning organizational and project coordination capabilities with the ability to manage multiple priorities.
• Ability to influence internal and external stakeholders in a matrixed environment.
• Proficiency in Microsoft Word Excel PowerPoint SharePoint and Outlook.
• Demonstrated ability to build relationships solve problems and deliver client-focused solutions.
• Must reside within the local market and maintain the ability to commute to a local Cigna office.

Preferred Qualifications

• Bachelors degree (preferred not required).
• Knowledge of Cigna funding arrangements benefits structures and client platforms.
• Experience using Salesforce KnowledgeXchange or related client management tools.

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 66100 - 110100 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.