Client Delivery Senior Director

Req ID:386573

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a Client Delivery Senior Director to join our team in Austin Texas (US-TX) United States (US).

NTT DATAs State Local and Education Division seeks a Client Delivery Senior Director with deep private cloud delivery leadership executive client management capability and a proven record of successfully leading complex IT service delivery programs. This role will provide strategic direction lead cross-functional delivery teams and oversee execution for private cloud infrastructure and managed services environments supporting public-sector clients.

This leader will maintain a customer-focused delivery approach operate with urgency and prioritize quality business value operational reliability and timely delivery. The role includes directing multiple concurrent solutions overseeing private cloud service operations ensuring alignment with enterprise architecture and lifecycle standards and partnering with senior account and customer stakeholders to drive continuous improvement. The Client Delivery Senior Director will report to the COO within NTT DATA and work closely with the overall Account Manager to align delivery execution account priorities customer commitments and service outcomes. The role will also support employee engagement resource planning operational governance documentation release management security and accessibility compliance and executive-level issue resolution.

Location: Austin TX (Hybrid)

In this role you will be responsible for:

• Serving alongside the COO within NTT DATA the overall Account Manager a Senior Account Director and the delivery leadership team to establish private cloud delivery strategy define operational priorities strengthen client relationships and identify opportunities to improve service performance productivity and delivery efficiency.
• Providing senior executive-level expertise and technical guidance for major private cloud infrastructure managed services and transformation programs.
• Collaborating across cross-functional organizations to align private cloud operations delivery workstreams governance practices and client-facing service improvement initiatives.
• Partnering with finance account and delivery teams to manage budgets resource allocations operational performance risk mitigation and customer commitments

Required Experience:

• Minimum of ten (10) years of overall IT service delivery infrastructure application or private cloud delivery experience including responsibility for full lifecycle delivery from planning and design through implementation operations and continuous improvement.
• Minimum of five (5) years of experience leading managing and developing technical delivery or operations teams in client-facing environments.
• Bachelors degree in Information Technology Computer Science Business Engineering or a related field or equivalent combination of education and relevant experience.

Preferred Expereince:

• Proven record of successfully delivering private cloud managed infrastructure service-oriented architecture or enterprise platform solutions for large-scale clients.
• Prior experience managing in-house private cloud public cloud hybrid infrastructure vendor and partner-delivered services across a large IT services portfol.

Other Key Characteristics:
Prior experience with large-scale service delivery management.
Prior experience with executive level stakeholder management.
This position may require on-call duties as needed by the position.
This role may require travel up to 25%
This role is based in Austin Texas and requires presence in the NTT DATA office two (2) to three (3) days per week along with onsite participation in customer meetings as needed.
Demonstrated executive presence with the ability to engage senior customer stakeholders lead delivery governance discussions and resolve complex service delivery issues.
Project management ITIL cloud infrastructure security or service management certifications preferred.
Experience with large-scale cloud management platforms private cloud operating models infrastructure modernization and managed services delivery preferred.
Strong understanding of service level management incident escalation operational reporting customer satisfaction and continuous service improvement.
Ability to travel periodically to customer or NTT DATA locations to support account governance delivery reviews and executive customer meetings.
Excellent written and verbal communication skills with the ability to translate technical delivery status risks and recommendations into executive-ready messages.

Where required by law NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $164025 - $273375. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors including the candidates actual work location relevant experience technical skills and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical dental and vision insurance with an employer contribution flexible spending or health savings account life and AD&D insurance short and long term disability coverage paid time off employee assistance participation in a 401k program with company match and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up DATA is a part of NTT Group which invests over $3 billion each year in R&D.

Whenever possible we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs. At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ @ and @ email addresses. If you are requested to provide payment or disclose banking information please submit a contact us form DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. For our EEO Policy Statement please click here. If youd like more information on your EEO rights under the law please click here. For Pay Transparency information please click here.