Client Data Analyst – Programs & Impact

Every number tells a story.

At YWCA Seattle King Snohomish data isnt collected simply for reporting. It helps us understand whether families are finding stable housing individuals are securing employment survivors are receiving critical services and where inequities continue to exist in our community.

As our Data Analyst Programs & Impact youll transform complex client and program data into meaningful insights that help shape decisions across the organization. Youll partner with program leaders finance and executive leadership to build dashboards improve reporting identify trends and strengthen data quality across more than 70 programs serving thousands of community members each year.

If you enjoy solving problems building reports that people actually use and helping mission-driven organizations make smarter decisions wed love to meet you.

Work Location: This is a largely hybrid position. Employees work primarily remotely with periodic onsite work required for meetings trainings collaboration and organizational needs. Candidates should be able to commute to our Seattle office when onsite attendance is required.

Client Data Review & Reporting (Primary Focus)

• Analyze and compile client data (demographics services outcomes) to support programs and strategic initiatives
• Build and maintain reports dashboards and visualizations using Excel SQL R and reporting tools
• Create and automate recurring reports for internal teams and funders
• Translate data into clear actionable insights for non-technical audiences
• Clean and transform data into SQL and R to improve data accessibility and accuracy
• Design implement maintain and optimize SQL queries for reporting and data extraction
• Create and maintain documentation for data definitions processes and reporting standards

Data Systems Trainings & User Support

• Support and co-administer multiple data systems such as ClientTrack and HMIS
• Serve as secondary HMIS agency lead and Coordinated Entry liaison
• Conduct and develop trainings for client data system users
• Provide ongoing technical support and customer service to data system users
• Interpret and translate complex data or system requirements into practical guidance for staff
• Troubleshoot system issues and coordinate with vendors when needed
• Help to identify and resolve data system issues conduct data quality assurance testing analyze and evaluate systems and identify and recommend potential system improvements
• Provide support with data system infrastructure improvements customizations and documentation

Data Quality & Compliance

• Monitor data for accuracy completeness and consistency
• Develop and maintain data quality checks and validation processes
• Ensure compliance with federal state and local reporting requirements (including HUD standards)
• Support annual reporting cycles and new data initiatives

Staff Support & Collaboration

• Partner with program directors managers frontline staff and leadership to understand data needs and improve reporting processes
• Provide guidance and support on tools like Excel SQL R and reporting systems
• Help teams use data to inform decisions and improve service delivery
• Communicate findings clearly in both written and verbal formats

Race and Social Justice:

• Commitment to diversity including sensitivity to the needs of residents and staff from diverse cultural and economic backgrounds.
• Participate and provide support in various ways for the agencys Social Justice Initiative
• Support the YWCAs Social Justice Initiative by understanding how racism sexism classism and other oppressions play out in institutions and systems
• Use the lens of social justice to review policies and procedures

Experience

• Bachelors degree in a related field or an equivalent combination of education and experience.
• One to three years of experience working with data reporting program support or a related field.
• Strong Microsoft Excel skills and comfort working with data.
• Ability to analyze information identify trends and communicate findings clearly.
• Strong attention to detail and commitment to producing accurate work.
• Excellent organizational communication and customer service skills.
• Ability to learn new software systems and adapt to changing priorities.
• Ability to work independently while collaborating effectively with a variety of teams.

Technical Skills

• Experience using SQL reporting tools or data visualization software.
• Familiarity with client databases or case management systems such as HMIS or ClientTrack.
• Experience working in a nonprofit healthcare housing public sector or human services environment.

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing this position the employee:

• Continuously communicates and exchanges information with employees leadership community partners vendors and other stakeholders through verbal written and electronic communication.
• Continuously uses a computer keyboard mouse telephone and other standard office equipment to prepare reports analyze data and perform daily work.
• Frequently remains in a stationary position while working at a computer for extended periods.
• Frequently moves throughout the office to attend meetings trainings and collaborate with coworkers.
• Occasionally travels between YWCA locations or to community meetings and training sites.
• Occasionally lifts and carries office materials files or equipment weighing up to 20 pounds.
• Frequently uses visual acuity to review data spreadsheets reports and electronic records.
• Frequently performs repetitive hand and wrist movements associated with typing and computer use.

*Continuously Over 80% of the time * Frequently 20-80% * Occasionally Under 20%