Client Coordinator

At Ernest weve been helping businesses succeed for over 80 years by building lasting relationships with our clients employees and communities. As the largest privately owned packaging company in the United States weve built our success by putting people first. We believe in promoting from within investing in our employees and creating a workplace where careers can grow.

Were currently seeking a Client Coordinator to join our Commerce CA team. If youre organized enjoy building relationships thrive in a fast-paced environment and take pride in delivering outstanding customer service wed love to meet you.

Position Summary

As a Client Coordinator youll serve as a trusted business partner to our clients by providing exceptional day-to-day support and helping ensure every interaction reflects Ernests commitment to service. Working closely with our Client Relationship Managers (outside sales representatives) clients and internal departments youll help coordinate the details that keep our clients business running smoothly.

This is a highly collaborative onsite position that requires strong communication skills attention to detail and the ability to manage multiple priorities while delivering a high level of service. Success in this role comes from building strong relationships understanding each clients unique business needs and providing timely accurate support that creates long-term partnerships.

The Client Coordinator is a full-time non-exempt position reporting to the Client Coordinator Manager.

What Youll Do

• Build strong working relationships with clients by understanding their business purchasing history and ongoing needs.
• Serve as a reliable business partner by providing responsive professional and solutions-oriented customer service.
• Support an assigned Client Relationship Manager by providing exceptional service to their portfolio of clients.
• Coordinate routine communication and activities between clients Client Relationship Managers and internal support teams to ensure an exceptional client experience.
• Help identify opportunities to introduce additional products and solutions that support clients businesses.
• Work collaboratively with multiple departments to ensure accurate and timely order processing and issue resolution.
• Maintain organized and accurate customer information and documentation.
• Manage a high volume of emails across multiple accounts while prioritizing requests and responding promptly.
• Perform clerical and administrative tasks that support the Client Coordinator department.
• Contribute to a positive team-oriented environment while supporting Ernests culture and commitment to outstanding service.

Required Qualifications

• High school diploma or General Education Degree (GED).
• Proficiency with Microsoft Office including Word and Excel.
• Strong clerical organizational and data entry skills.
• Basic math skills including multiplication division and converting fractions to decimals.
• Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Ability to effectively manage large volumes of emails across multiple accounts.
• Highly organized detail-oriented and self-motivated.
• Friendly professional dependable and committed to delivering exceptional customer service.
• Willingness to actively participate in company events and activities.

Preferred Qualifications

• Two or more years of customer service experience ideally within an inbound/outbound call center environment or experience as an inside sales rep / account manager.
• Working knowledge of Enterprise Resource Planning (ERP) systems.

Why Join Ernest

At Ernest our culture sets us apart. We believe in creating an environment where employees are valued supported and given opportunities to grow their careers. We work hard collaborate as one team celebrate our successes and are committed to providing an exceptional experience for both our clients and our employees.

If youre looking to join a company with an employee-first culture long-term career opportunities and a team that genuinely enjoys working together wed love to hear from you.

Please learn more about Ernest by watching our latest youtube video:

Newest Company Video with Keanu Reeves!

Ernest is a nationwide company but did you know that our humble roots started in a Los Angeles garage Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers that commitment has never changed. We always find the best solution to fit our customers needs even if we have to invent it!