Client Care Specialist Norfolk County Territory Entry Level

• Mileage Reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Dental insurance

• Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
• Perform periodic home visits to monitor service delivery and client satisfaction.
• Support in the coordination of caregiver schedules and ensure proper staffing for all client needs.

• Oversee the daily activities of caregivers ensuring adherence to the agencys standards and protocols.
• Conduct field visits to observe caregiver performance and provide in-the-moment coaching training and support.

• Conduct orientation and ongoing training programs for caregivers including skills development safety protocols and best practices in client care.
• Keep caregivers updated on agency policies industry standards and regulatory requirements in conjunction with agency ownership.

• Work closely with office staff to ensure seamless communication between caregivers clients and other involved parties.
• Participate in team meetings to discuss client updates staffing needs and overall operational improvements.
• Act as a liaison and advocate between care team and administrative team to address workplace concerns or suggestions.

• Act as jump and run caregiver in the event of a last-minute call off for a client who needs support. This is a critical yet unpredictable piece of the role.

• Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
• Strong knowledge of caregiving best practices including client safety personal care / ADL skills and emotional support.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with professionalism and empathy.
• Valid drivers license and an insured vehicle.

• Mileage reimbursement.
• Free telehealth resource.
• Vision and dental insurance.
• Paid Time Off (vacation and sick leave).
• On-Demand pay via Tapcheck

• Action oriented.
• Compassionate and client-focused mindset.
• Strong organizational and time-management skills.
• Commitment to fostering a supportive and positive work environment for caregivers.
• Ability to adapt to meet client needs on a daily basis.

Touching Heartsat Home is a premier in-home companion care resource. We bring vital caregiving and companionship that make it possible for older adults and those living with disabilities to live at home.
We are looking for people who are committed to our value to enhance the quality of life of older adults and people living with disabilities or medical conditions by providing the best in-home care with empathy excellence and integrity. Our service empowers our clients to age recover and live with dignity and independence in the comfort of home.

Thank you for considering a position with Touching Heartsat Home.

Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.
All inquiries specific to employment at this franchisee should be made directly to the franchise location and not to Touching Hearts at Home Corporate office.