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Client Care Specialist- Full Time (3rd Shift + Shift Differential)
Job Location:
Job Location:
Syracuse, NY - USA
Hourly Salary:
USD 18 - 18
Hourly Salary:
Posted:
24 July 2026 (30+ days ago)
Posted:
Application Deadline:
10 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Client Care Specialist Emergency Shelter Full-Time
3rd Shift Syracuse NY
Schedule:Wednesdays through Saturdays 9:00 PM7:30 AM
Starting Pay:$18.50 per hour
3rd Shift Differential:Additional $2.00 per hour for hours worked between 9:00 PM7:30 AM
Starting Pay:$18.50 per hour
3rd Shift Differential:Additional $2.00 per hour for hours worked between 9:00 PM7:30 AM
Join the Rescue Mission Team!
Are you compassionate dependable and interested in making a difference in the lives of others
The Rescue Mission is seeking aFull-Time Client Care Specialistto join our Syracuse Emergency Shelter this direct-care human services role you will support individuals experiencing homelessness by helping create a safe respectful and supportive environment where clients can access resources receive encouragement and work toward greater stability and independence.
This is a great opportunity for someone interested inhuman services social services behavioral health mental health crisis support residential care or other direct-care work.
What Youll Do
As a Client Care Specialist you will:
- Build positive professional relationships with clients.
- Provide support encouragement and motivation while helping clients maintain or build independence.
- Treat all clients with respect dignity and compassion.
- Maintain appropriate professional boundaries with clients.
- Help create a safe supportive and welcoming shelter environment.
- Conduct regular rounds and monitor the facility to support client safety.
- Assist clients with basic needs including personal care items and bedding.
- Respond to client concerns and challenging situations in a calm and professional manner.
- Reinforce shelter guidelines and expectations respectfully and consistently.
- Connect clients with appropriate Rescue Mission services and resources.
- Conduct drug and breathalyzer testing when required.
- Document important client information while maintaining appropriate confidentiality.
- Communicate relevant information with team members and participate in meetings.
- Complete required training within 30 days of assignment.
Qualifications
- High School Diploma or equivalent required.
- Associate degree inHuman Services or a related field or equivalent work experience preferred.
- Experience supporting individuals experiencinghomelessness substance use mental health challenges or other barriersis desired.
Skills Were Looking For
Successful candidates should demonstrate:
- Sensitivity and compassion for individuals experiencing homelessness.
- Excellent communication and interpersonal skills.
- Interviewing and assessment skills.
- Crisis-management and problem-solving abilities.
- Flexibility and adaptability.
- Strong time-management skills.
- Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
- Basic computer skills.
Why Work at the Rescue Mission
Working at the Rescue Mission is an opportunity to be part of a team that makes a difference every day. For more than 130 years the Rescue Mission has provided around-the-clock services to individuals in need offeringhelp for today and hope for tomorrow.
Our Mission and Values guide our everyday work as we provide shelter support resources and opportunities for positive change to those we serve.
Compensation & Benefits
Starting Pay:$18.50 per hour
3rd Shift Differential:Additional $2.00 per hour
3rd Shift Differential:Additional $2.00 per hour
The Rescue Mission is proud to offer eligible employees benefits including Medical Dental Vision 401(k) Flexible Spending Accounts Paid Time Off Group and Voluntary Life Insurance Short-Term Disability and more.
If you are looking to grow your experience in human services while making a meaningful impact in your community we encourage you to apply!
Required Experience:
IC
About Company
WE WANT YOUR FEEDBACK! Questions on giving, volunteering, advocacy and more, your feedback matters to us! With the mission statement “helping hurting people in Jesus’ name,” the Rescue Mission of Roanoke is a comprehensive crisis intervention center for men, women, and children. We of ... View more
