Client Care Operations Manager

Come join the Hillendale Home Care team! We are a trusted in-home care partner working with senior care clients and caregivers throughout the San Francisco Bay Area and were looking for a Client Care Operations Manager to join our growing Monterey team!

Were seeking a compassionate polished professional who can blend client care community relationship building and operational leadership. This role is perfect for someone who thrives in senior care or healthcare services enjoys working directly with families and referral partners and wants to make a measurable impact on both quality of care and company growth. Youll be a trusted advisor to clients a strong community ambassador and a key leader in driving retention referrals and service excellence.

What Youll Be Doing:

• Guide clients and families to the right care solutions while building long-term relationships that drive retention.
• Lead business development efforts by cultivating referral partnerships and expanding presence in the senior care community.
• Oversee ongoing client care management ensuring high service quality satisfaction and continuous feedback.
• Drive revenue growth through client engagement referrals and community outreach initiatives.
• Serve as a role model for ethical practices professionalism and service excellence.
• Build and develop high-performing teams through hiring coaching mentoring and performance management.
• Collaborate cross-functionally to align pricing staffing and service delivery with business goals and client needs.
• Provide hands-on leadership and support to local teams through regular on-site engagement.
• Establish and grow relationships with healthcare professionals and organizations to generate new client referrals.
• Partner with families and internal teams to improve client outcomes and satisfaction.
• Support client lifecycle management including onboarding renewals and service expansion.
• Conduct consultations and in-home assessments to educate prospects and convert new clients.
• Represent the company at community events to strengthen brand awareness and trust.
• Ensure seamless coordination across departments to deliver a high-quality client experience.
• Maintain accurate client caregiver and referral data to support operations and growth.
• Track and report on key performance metrics to inform strategy and decision-making.
• Enhance client communication systems to improve engagement and transparency.
• Travel locally to multiple locations in the SF Bay Area to support clients teams and business development activities.

What Hillendale Provides:

• $120000 - $140000 base salary with incentive comp
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun collaborative work environment

• Bachelors degree in Business Marketing Healthcare Administration or related field.
• 5 years of experience in healthcare home care or related industry.
• 2 years of client management or account management experience.
• Proven success in business development and partnership building with a track record of driving new client acquisition and retention within the healthcare or home care industry.
• Experience with client management CRM systems and operational workflows to support service excellence and growth.
• Proficient in Google Workspace or Microsoft Office tools.
• Valid drivers license clean driving record and ability to pass background clearance.

Limitations and Disclaimer: This job description describes the essential functions general duties and responsibilities physical requirements and PPE associated with the position; it is not an exhaustive list of all duties responsibilities or skills required for the position. The essential functions general duties responsibilities and physical requirements associated with the position are subject to modification in order to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or job description neither states nor implies that the listed essential functions general duties and responsibilities and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws regulations or rules. Requirements are representative of minimum levels of knowledge skills and abilities. To perform this job successfully an employee must possess the abilities and aptitudes to perform each duty responsibility and physical requirement proficiently. This job description in no way alters the at-will employment relationship with Hillendale Home Care.