Client Care Coordinator

• Develop and manage caregiver schedules for new and existing clients ensuring consistent high-quality coverage
• Monitor and adjust daily schedules in real time to accommodate changes call-offs and urgent needs
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers
• Maintain scheduling accuracy in our home care software system (Axis Care) including caregiver logs shifts and client profiles

Operational Support

• Ensure timely system updates to support accurate payroll and billing
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours as needed
• Assist with general office operations including answering phones greeting visitors and supporting administrative projects

Client & Caregiver Relations

• Build and maintain positive professional relationships with caregivers clients and families
• Provide support and encouragement to caregivers while promoting reliability accountability and compassion
• Actively contribute to a collaborative mission-driven and respectful team culture

• High school diploma or equivalent required; additional education in healthcare or business a plus
• Previous experience in scheduling healthcare administration or home care preferred
• Proficient in Microsoft Office Suite and comfortable using scheduling platforms
• Excellent verbal and written communication skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Professional presence with a positive attitude and strong customer service skills
• Flexibility and resilience when responding to unexpected scheduling changes and urgent needs