Client Care Administrator
Job Location:
Job Location:
Rockville, MD - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
The Client Care Administrator is responsible for supporting the day-to-day front office operations of the practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs managing therapists calendars answering phones and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.
Additional Responsibilities
Qualified candidates should possess the following:
What Our Client Offers
The Client Care Administrator is responsible for supporting the day-to-day front office operations of the practice. This position is a member of the Front Office team and will assist in all operations related to patient care needs managing therapists calendars answering phones and ensuring a clean and safe environment in the office. This role will communicate with therapists and the management team. The front office staff is often the first point-of-contact for patients and are expected to provide a high-level of customer service.
Additional Responsibilities
- Answering calls and monitoring voicemails and emails; ensuring that patient needs and concerns are addressed in a timely manner.
- Relay patient care needs and scheduling changes between the therapy staff and families.
- Be a liaison regarding patients financial concerns between the billing team and families.
- Send plans of care to community providers.
- Manage therapists calendars by scheduling appointments assisting with schedule changes communicating and recording cancellations and schedule changes.
- Provide translation support to families and therapists.
- Ensure the waiting area and front office space is presentable at all time to patients.
Qualified candidates should possess the following:
- At least 1 year of customer service/office experience
- Bilingualand able to effectively communicate and translate Spanish
- Ability to multi-task
What Our Client Offers
- Competitive pay and benefits package
- Medical dental and vision insurance (with HSA option)
- Company-paid life insurance and short-term disability
- 401(k) with employer match
- Generous paid time off and holidays
- Ongoing professional development and advancement opportunities
- A collaborative culture that values integrity accuracy and impact
Why Our Client
Every role contributes directly to the quality of care delivered. Join a mission-driven team and help ensure every claim and every family is cared for with excellence.
