Claim Manager

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

• Monitor Claim file status and audit jobs to validate that all documentation has been received from the field
• Review estimates for customers and insurance through insurance software and prepare job file reports as needed
• Review job close-outs by completing and reviewing job file documentation for insurance and/or customer
• Coordinate and manage any claim disputes with Insurance Carriers
• Handle complex insurance claims etc. are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
• Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
• Assist the team in handling escalated customer issues resolving complex problems and ensuring that customers are satisfied with the resolutions

• 5 years of administrative or office-related experience
• 5 years of insurance-related experience using Xactimate
• Experience with writing estimates job file processes and quality assurance a plus
• Experience in the service industry environment specifically emergency services (water/fire restoration) a plus
• Outstanding written and verbal communication skills including proper pronunciation and grammar and a consistently courteous and professional tone at all times
• Polite confident and excellent customer service skills including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced team-oriented office environment
• Proficiency in Microsoft Office (i.e. Outlook Word Excel)

• 40 hours/week flexible to work overtime when required

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.