Cisco UC Engineer

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job its the Digital family.

Digital Consultants is seeking a skilled Cisco Unified Communications (UC) Engineer to design implement and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms delivering reliable voice and video services and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced mission-critical environments.

• Design configure and maintain Cisco Unified Communications solutions including CUCM Unity Connection Cisco IM&P and Webex platforms
• Support enterprise voice video and collaboration services including SIP QoS call routing and dial plan management
• Manage Cisco gateways SBCs and voice gateways (CUBE ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality call routing voicemail conferencing and device registration
• Deploy and support Cisco Jabber Webex devices and Room/Desk systems
• Perform UC upgrades patching clustering and system integrations
• Collaborate with networking security and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams configuration standards runbooks and operational procedures
• Provide technical guidance and support to operations teams and end users
• Assist with capacity planning performance analysis and UC system optimization

• Education: High School with 10 years (or commensurate experience)
• Clearance: TS/SCI
• Certification: DoD 8570.01-M IAT Level II certification (Security CE CCNA-Security CySA CND)
• Strong experience with Cisco UC technologies: CUCM Unity Connection IM&P Expressway Webex
• Solid understanding of SIP RTP MGCP QoS and VoIP protocols
• Experience with Cisco CUBE voice gateways and SRST configuration
• Proficiency with dial plan design call routing and numbering plans
• Familiarity with video conferencing systems and multi-site collaboration solutions
• Experience with hybrid environments and enterprise IT solutions

Preferred Skills and Experience

• Strong troubleshooting and analytical skills
• Ability to document systems configurations and standards clearly
• Excellent communication and cross-team collaboration skills
• Relevant certifications preferred (CCNP Collaboration CCIE Collaboration or equivalent)
• Experience with DoD NIPR SIPR and JWICS Networks

The company offers the following benefits to permanent full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email to or call . Please provide your contact information and let us know how we can assist you.