CIAM Full Stack Engineer

Job Summary

This role helps build and support secure seamless Customer Identity & Access Management (CIAM) experiences across Manulifes digital channels. You will develop customer-facing applications and services using React and contributing to capabilities such as registration authentication multi-factor authentication (MFA) consent profile management and account recovery.

Working within the CIAM team you will turn customer and business needs into reliable software. You will apply modern identity standards and secure engineering practices while helping improve customer journeys and the operation of identity services.

Position Responsibilities

• Develop test and maintain full-stack CIAM capabilities using React and related technologies.
• Build accessible responsive customer experiences for registration sign-in MFA consent profile management and account recovery.
• Develop and maintain APIs and backend services that support identity journeys and application integrations.
• Integrate digital applications with CIAM platforms using standards-based protocols such as OIDC/OAuth2 SAML SCIM and JWT.
• Implement authentication authorization token handling session management and logout flows following established security practices.
• Collaborate with product owners designers architects and security teams to refine requirements and deliver maintainable solutions.
• Contribute to technical designs API contracts development standards and reusable components.
• Apply secure coding practices and address vulnerabilities through code reviews automated testing and dependency updates.
• Build and maintain unit integration and end-to-end tests for applications services and identity journeys.
• Contribute to CI/CD pipelines and deployment configurations that support safe repeatable releases.
• Help deploy and support cloud-based solutions preferably on Azure.
• Use logs metrics traces and alerts to troubleshoot issues and improve reliability.
• Participate in production support incident response root-cause analysis and continuous improvement.
• Work with fraud and risk teams to support risk signals and adaptive authentication.
• Document technical designs integration patterns and operational procedures.
• Share knowledge and contribute to strong engineering practices across the team.

Required Qualifications

• 3 years of software engineering experience building or supporting production web applications.
• Hands-on experience with React and modern JavaScript or TypeScript.
• Experience building backend services or APIs with .
• Experience designing or integrating REST APIs and working with distributed systems.
• Understanding of identity and access management concepts preferably including OIDC/OAuth2 SAML and JWT.
• Familiarity with authentication authorization MFA or other customer identity capabilities.
• Understanding of secure coding practices code reviews and automated testing.
• Experience with source control build tools testing frameworks and CI/CD workflows.
• Experience deploying or supporting cloud-based applications; Azure experience is an asset.
• Strong troubleshooting communication and collaboration skills.
• Bachelors degree in Computer Science Engineering Information Systems or equivalent practical experience.

Preferred Qualifications

• Experience with enterprise CIAM platforms such as IBM Security Verify RSA or comparable identity providers.
• Familiarity with WebAuthn/FIDO2 passkeys adaptive authentication device intelligence identity proofing or bot mitigation.
• Exposure to Azure services such as App Services Functions API Management Key Vault Azure Monitor or Application Insights.
• Familiarity with containers infrastructure as code or cloud-native application design.
• Experience building accessible internationalized and responsive customer experiences.
• Exposure to observability tools such as Azure Monitor Application Insights Datadog or Splunk.
• Financial services insurance or other regulated-industry experience.
• Experience working in Agile teams and with delivery tools such as Azure DevOps Jira or GitHub.
• Relevant cloud software engineering identity or security certifications.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

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