Child Support Case Manager Supervisor

Knox County Job & Family Services is seeking an experienced people-focused leader to serve as a Child Support Case Manager Supervisor. This position provides day-to-day leadership and support to Child Support Case Managers while helping ensure accurate timely and effective services for the families we serve. The Supervisor monitors performance and compliance coaches and develops staff helps resolve complex issues and works with agency leadership to continually improve processes and service delivery.
This is a full-time non-bargaining unit position with normal working hours of 8 a.m. to 4 p.m. Monday through Friday.

• Monitors the work of staff to ensure compliance and accuracy with set standards timely completion of work and quality.

• Consistently demonstrates the ability to apply progressive management principles to plan and implement department goals and objectives evaluate and improve processes program efficiency and effectiveness.

• Assists management in developing and implementing goals policy and program needs based on State and Federal regulations and adjusts procedures policies and processes as required.

• Coordinates with other management staff and subordinates to address training and workload including caseload assignment and special projects.

• Evaluates employee performance and provides constructive feedback coaching and corrective action.

• Addresses human resource issues promptly accordingly and following the principles of progressive discipline where appropriate emphasizing corrective actions to improve individual performance.

• Oversees the development and implementation of procedures quality control standards and staff selection.

• Approves staffs request for leave and time sheets while ensuring adequate staff coverage and compliance with County and Agency policy and procedures.

• Responds to inquiries and concerns of employees management and the public to address and resolve concerns issues and complaints.

• Attends and facilitates meetings training seminars and video conferences and disseminates information to applicable staff.

• Participates in public education and community outreach events.

• Assists with coverage in the absence of other staff. Communicates with immediate supervisor for needed assistance overtime direction questions etc.

• Maintains confidentiality in all aspects of the job.

• Works outside of typical work schedule/business hours as required.

• Demonstrates regular and predictable attendance.

• Attends various training sessions video conferences and workshops.

• Performs typing word processing and related computer functions.

NON-ESSENTIAL JOB FUNCTIONS:

• Performs related non-essential functions as needed.

Requirements (Education Experience Licensure Certification):

• A relevant bachelors degree and a minimum of three (3) years related work experience including a minimum of one (1) year supervisory experience with a demonstrated ability to effectively manage and lead subordinate personnel.

• Or a high school diploma and six (6) years relevant work experience combined with a demonstrated ability to effectively manage and lead subordinate personnel

• Valid drivers license and auto insurance as required by county employment.

• Satisfactory BCI and FBI background check and employment pre-screening

Knowledge Skills and Abilities

• Apply effective supervisory skills to coach direct train motivate and manage assigned staff to assist them in setting and achieving goals.

• Apply program policies and procedures to assist staff in the performance of their responsibilities.

• Ability to maintain credibility and effective working relationships with staff community partners State staff and advocates.

• Ability to establish and maintain effective working relationships.

• Ability to set and achieve goals.

• Ability to organize and prioritize work assignments multi-task with accurate focus and refocus in a fast-paced environment.

• Read and understand court orders or other technical documents.

• Ability to effectively manage stressful situations.

• Ability to apply critical thinking skills to effectively define and solve problems collect data establish facts draw valid conclusions using judgment and analytical skills; Extensive knowledge of and ability to apply program policies and procedures to assist staff in the performance of their responsibilities.

• Ability to communicate professionally and effectively both orally and in writing.

• Ability to work effectively with customers who may be upset distraught irate or otherwise unable to function within reasonable range of constructive behaviors.

• Ability to work independently and as part of a team and to set and achieve goals.

• Ability to motivate staff and customers.

• Ability to identify and communicate new and innovative child support ideas.

• Ability to effectively use State computer software programs. Effectively operate computer programs such as but not limited to Microsoft Word Excel and Outlook.

• Ability to effectively type edit and proofread work.

• Ability to apply and interpret the Ohio Administrative Code and the Ohio Revised Code in accordance with work duties.

• Thorough knowledge adherence and aptitude to follow safety policies procedures and practices.

• Thorough knowledge adherence and aptitude to follow federal state county and department policies and procedures laws and regulations.