Chief Operating Officer

Chief Operating Officer (COO)

Location: Syracuse Utica
Reports To: Chief Executive Officer

About the Organization

Our client CCANY (Coordinated Care Alliance New York) is one of New York States largest organizations serving individuals with intellectual and developmental disabilities (IDD) supporting more than 50000 individuals and families through care management advocacy and innovative support services.

Operating across multiple affiliated organizations with a substantial statewide footprint the organization is investing in growth technology data analytics and quality initiatives designed to improve outcomes for the people it serves.

The Opportunity

This is a unique opportunity for a mission-driven executive to help lead one of the most influential organizations in the IDD sector.

The Chief Operating Officer will serve as a key strategic partner to the CEO providing leadership across operational quality technology and service functions while helping position the organization for continued growth and innovation.

The successful candidate will oversee large-scale operations lead a team of senior executives drive organizational performance and help strengthen the systems processes and culture needed to support the organizations long-term vision.

Key Responsibilities

Partner with the CEO and executive leadership team to execute strategic priorities and organizational goals.

Provide executive oversight of core operational functions including program operations care management quality compliance technology and member services.

Drive operational excellence performance improvement and organizational scalability.

Enhance quality outcomes regulatory compliance and member satisfaction.

Lead and develop senior leaders while fostering a culture of accountability collaboration and continuous improvement.

Support innovation initiatives leveraging technology data analytics and emerging tools to improve service delivery and outcomes.

Build and maintain strong relationships with stakeholders providers government agencies and community partners.

Ideal Candidate

We are seeking a collaborative mission-focused leader who brings a combination of strategic vision and hands-on operational leadership.

Qualified candidates will typically possess:

10 years of progressive executive leadership experience.

Experience leading large complex organizations with significant budgets and workforce scale.

A track record of operational improvement growth and organizational transformation.

Strong business financial and leadership acumen.

Experience overseeing multiple functional areas such as operations quality compliance technology human resources or healthcare services.

Knowledge of healthcare Medicaid-funded programs human services managed care behavioral health IDD services or similarly regulated environments.

What Makes This Role Unique

Leadership opportunity within one of New York States largest IDD-focused organizations.

Oversight of operations impacting more than 50000 individuals and families.

Ability to drive innovation through technology data and quality improvement initiatives.

Opportunity to help shape the future of a growing mission-driven organization.

Visible executive leadership role with significant influence across the enterprise.

Work Environment

This role offers a hybrid work environment with regular travel throughout New York State. The successful candidate will maintain a strong presence across key organizational locations and stakeholder groups.

Salary Range

$250000 - $275000