Chief of Staff, Delivery Operations

Mercors mission is to organize human intelligence to power the AI economy. Were a leading AI data company building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercors APEX benchmark family measures AIs real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work translating that expertise directly back into agents.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious fast-paced and deeply committed team. Youll work alongside researchers operators and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco NYC or London offices.

Delivery Operations at Mercor is responsible for the end-to-end execution of our human data programs ensuring projects are staffed scoped and delivered on time and at quality for our customers. Were looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives keep cross-functional execution tight and turn priorities into results across a fast-moving org.

This is a high-visibility role for someone who wants operating experience at the center of a growing business with direct exposure to how a human data delivery org is run.

Reports to VP Delivery Operations

• Strategic partnership: Act as a thought partner to the VP helping set priorities structure decisions and prepare for key meetings reviews and offsites

• Cross-functional execution: Drive projects from strategy to execution coordinating across Delivery Recruiting Ops Product and Finance to keep initiatives on track

• Operating rhythm: Build and maintain the operating rhythm of the org including weekly business reviews KPI tracking OKRs and leadership reporting

• Problem solving: Turn ambiguous problems into structured plans diagnosing operational bottlenecks and proposing fixes across staffing throughput quality and margin

• Executive communication: Prepare briefings decks and analyses for exec and board-level conversations

• Special projects: Own initiatives as they arise including new program launches process redesigns vendor evaluations and headcount planning

• Force multiplier: Serve as a trusted filter for the VP triaging what needs their attention versus what can be delegated or resolved directly

• 25 years of experience in a high-ownership operating role such as chief of staff business or strategy operations management consulting investment banking venture or a startup operating role

• Prior experience in human data data annotation RLHF or AI training data operations

• Strong analytical skills; comfortable building models structuring ambiguous problems and drawing conclusions from data

• Excellent written and verbal communication; able to synthesize complex information into clear concise recommendations

• A bias toward execution; someone who can move from what should we do to its done without much hand-holding

• Comfortable operating in fast-changing high-growth environments with shifting priorities

• A track record of excellent cross-functional collaboration building trust and aligning stakeholders across teams and orgs

Youll sit at the center of one of Mercors most operationally intensive functions with a direct line to strategic decision-making and a fast path to broader ownership as the org scales.

Required Experience:

Senior IC