Change Ticket Coordinator

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).

Key Responsibilities:

• Create update and close Unified Change tickets in ITSM systems (e.g. BMC Helix Service Manager ServiceNow).
• Use AI tools to collect validate and populate ticket fields.
• Track requirements deliverables and approval gates throughout the ticket lifecycle.
• Provide status updates for leadership every 24 weeks aligned to sprint cycles.
• Maintain accurate records for notifications and audit readiness.
• Collaborate with engineering and project management teams to ensure compliant change data.
• Identify and escalate issues in the ticket lifecycle.
• Contribute to continuous improvement of templates catalog services and automation workflows.

Required Qualifications:

• 1 years of experience in IT operations service management or change management (internship or entry-level experience acceptable).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced cross-functional environment.
• U.S. citizenship and eligibility for government clearance (required for SMIT program).

Location:
Telework but access as needed to one of the following sites: NRFK WNYD JAXS BREM SDNI

Preferred Qualifications:

• Experience with process automation workflow tools or AI-driven service agents (Claude Code GenAI).
• Experience or Certification with Agile or SAFe Agile processes
• Experience in government or regulated environments.
• Familiarity with ITSM ticketing systems (e.g. ServiceNow Helix Jira).
• Associates or Bachelors Degree in IT Engineering Computer Science or related field.
• Experience with catalog design and service intake processes.

NGEN

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.