Champ AI Deployment Architect Forward Deployed Engineer

Champ AI is building a multimodal work-agent orchestration platform that helps operations teams automate end-to-end workflowsnot just chat with docs. Were building agentic systems that can reliably take actions across tools (including browser and phone calls) handle real-world edge cases and continuously improve with evaluations and feedback loops.

Were looking for a Deployment Architect / Forward Deployed Engineer to own the path from first customer call to signed contract and live in production. Youll sit next to our customers map their messiest workflows stand up working agents in days (not quarters) and carry deals across the finish line.

This role is the rare combination of technical depth and deal-driving instinct. Your job is to take an interested prospect through the POC stage and turn them into a paying customer. That means configuring real agents against real customer data on Monday then running the pricing conversation on Fridayand knowing how each one shapes the other. Pure engineers stall in procurement; pure sellers cant get the POC working. You do both.

This is the highest-leverage role on the team right now. Every pilot you land becomes a product signal a reference customer and a revenue line. Every deal you lose tells us what to build next. The company moves at the speed you move at.

If youre technical (or leaning technical) and want direct unfiltered exposure to real customerstheir pain their politics their budgets their buying processthis is one of the best seats in the building for it. Its also one of the best possible preparations for starting your own company: youll see how enterprises actually buy how pilots actually die and how trust actually gets built.

Youll likely own several of these areas end-to-end:

• Sit in on (and often run) first calls with operations leaders. Translate vague pain into a crisp scoped workflow we can automate.

• Shadow real operators doing real workon Zoom in their tools in their SOPsso we build for the job not the pitch deck.

• Translate what you hear into working demos POCs and pilot plans that get champions fired up and skeptics nodding.

• Stand up agents against live customer data and real tools within the first week of a pilot. Speed is the product.

• Configure prompts tools evals and guardrails for each customers quirks; know when to hand off to product engineering vs. when to solve it yourself.

• Own the pilot success plan: what metric were moving what good looks like who on the customer side signs off and by when.

• Drive deals forward with a sense of urgency. Nudge dont nag. Create momentum without creating friction.

• Read the room: identify the champion the economic buyer the blocker and the quietly-skeptical engineer. Build a plan for each.

• Own the close: pricing conversations security review procurement redlines. Know which concessions are cheap and which are expensive.

• Write the follow-ups that actually get replied to. Summaries next steps mutual action plansshort specific dated.

• Be the highest-signal source of customer truth inside the company. Ship back structured ranked feedbacknot anecdotes.

• Partner with engineering on what to harden next: the five things breaking across pilots not the one thing breaking for one customer.

• Build the reusable pieces: demo environments pilot templates onboarding flows solution patterns. Leverage your own wins.

• Be the face of Champ AI for evaluators. Calm under pressure credible on technical detail honest about limitations.

• Turn pilots into multi-team and multi-workflow expansions. The second deal inside an account is where the real business is.

We expect at least 12 years of experience in a similar customer-facing deal-carrying technical role (Forward Deployed Engineer Deployment Strategist Solutions Architect Solutions Engineer Applied AI or equivalent). We especially want to hear from:

• Ex-founders. Youve built and sold something even if it didnt fully work. You know what it feels like to own a pipeline.

• Alumni of AI-native companies. Youve done this work at places like OpenAI Anthropic Scale Glean Harvey Sierra Decagon Hebbia Cresta Writer Cognition or similar. You understand what good looks like at an AI-native companyand what doesnt translate.

You have real in the room with customers scars. Concretely:

• Youve carried pilots or deals from first call to production at a technical startup or

• Youve owned solution engineering that takes a customer through the full technical arc scoping the POC standing it up in their environment debugging in real time and delivering real results in production.

• Technical range. You can read a codebase write a Python script debug an LLM prompt sketch an integration and hold your own with a skeptical engineer. You dont need to be the best engineer in the roomyou need to be credible fast and unafraid.

• Deal instinct. You treat every open deal as a living thing. You know the next step the risk and the timeline and you dont wait to be asked. You push without being pushy.

• Client dynamics fluency. You pick up on whos actually deciding whose ego is in play who needs a win and whos trying to kill the project. You plan around it.

• Urgency as a default. You answer fast follow up same-day and treat Monday as Monday morning. You compress cycles everyone else lets drift.

• Systems thinking under ambiguity. You can scope a messy workflow into a two-week pilot and know what to cut. You can tell a demo bug from a product bug.

• Clear writing. Follow-ups mutual action plans pilot reports internal debriefsshort specific skimmable.