Casualty Claims Manager General Liability

An insurance organization is seeking an experienced Casualty Claims Manager to lead a team of claims professionals handling complex casualty claims. This leadership role is responsible for driving operational excellence ensuring quality claims handling mentoring and developing staff and overseeing litigated and high-exposure claims. The ideal candidate will combine strong technical claims expertise with a proven ability to coach teams improve processes and deliver exceptional customer outcomes.

• Lead and manage the daily operations of a casualty claims team.
• Provide coaching mentoring and performance management to claims professionals.
• Monitor claim quality through file audits claim reviews and performance analytics.
• Drive continuous improvement initiatives to enhance claim handling consistency and efficiency.
• Assist with complex coverage liability and settlement decisions.
• Review and approve reserves and settlements beyond adjuster authority levels.
• Identify and address potential fraud concerns and support investigative efforts.
• Oversee litigated claims and partner with defense counsel to develop effective litigation strategies.
• Analyze claims and litigation trends to identify opportunities for operational improvements and cost savings.
• Handle escalated customer client and stakeholder concerns.
• Ensure compliance with company policies industry regulations and best practices.
• Utilize reporting tools and data analytics to monitor team performance and business results.
• Collaborate across departments and communicate effectively with senior leadership.

• Bachelors degree preferred.
• 5 years of casualty claims experience with increasing levels of responsibility.
• Leadership or supervisory experience preferred.
• Strong knowledge of casualty claims liability investigations litigation management coverage analysis and settlement negotiations.
• Experience managing complex and litigated claims.
• Working knowledge of comparative negligence and liability laws.
• Proficiency with claims management systems reporting tools and Microsoft Office applications.
• Strong analytical communication coaching and decision-making skills.
• Ability to lead teams in a fast-paced high-volume environment.

• Proven ability to build and develop high-performing teams.
• Strong customer service and relationship management skills.
• Exceptional negotiation and conflict resolution abilities.
• Strategic thinker with a continuous improvement mindset.
• Highly organized and capable of managing multiple priorities simultaneously.
• Strong business acumen with the ability to align team performance to organizational objectives.

• Hybrid work flexibility may be available based on business needs.
• Occasional travel may be required.
• Ability to manage a high-volume workload and meet business deadlines.

A competitive compensation package bonus opportunity and comprehensive benefits program are offered.